When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

As the Senior Manager, Customer Growth, you have accountability and responsibility for managing the success of the Turnitin customers in the SE Asia region. You will ensure value realization for the client and ensure strong renewals and net retention rates by driving ongoing adoption of the Turnitin solutions.

We are looking for a hands-on, process driven leader who will motivate and inspire both his/her teams as well as contribute to the wider leadership of the regional  offices which include Malaysia, Philippines, Singapore and Indonesia. 

You will coach, empower and manage your teams (account management and customer success) to make decisions and operate at a level that will ensure success for the client and for Turnitin.

Key Role responsibilities:

• Devise and execute sales strategies to exceed targets in revenue growth and retention in existing clients, by reducing churn and maximizing upsell and cross-sell opportunities
• Delivering an excellent post-sales experience to current clients, ensuring that they are able to achieve their goals in regards to our products.
• Managing a team of account managers, sales associates and professional services staff to the maximum of their potential
• Along with the central functions , optimize programs for the customer lifecycle based on regional needs, identifying opportunities for continuous improvement and learning from best practices in industry
• Maintaining an up-to-date and comprehensive understanding of industry trends and technical developments that impact APAC markets and ensuring that the team is also up to date. 
• Partnering effectively with regional leadership and cross-functional departments, including (but not limited to) Marketing, Product Management, Support and Finance to ensure that we listening and communicating effectively with our customers.
• Maintaining an in-depth knowledge of company products and services, and ensuring that team members are also product and service experts by partnering with Sales Enablement and Product Management
• Embodying the key aspects of office values and culture within the regional team  and company on a daily basis.
• Ensuring that accurate and timely reports are provided to the Regional Director (South East Asia)  to understand retention rates and customer satisfaction.

• Minimum of 3 years of experience in managing a sales team with a proven track record of meeting or exceeding team and individual sales quotas
• Demonstrated ability to recruit and lead sales people, and to coach them to higher performance.
• Ability to establish and nurture relationships with key personnel (including senior personnel) at Universities, colleges and corporate accounts.
• Proven ability to continuously increase effectiveness, recognising opportunities for building new systems, structures, and processes.
• Good knowledge of the Education market in Indonesia, Philippines, Singapore and Malaysia.
• Entrepreneurial mindset and high level of initiative
• Excellent time management and organizational skills
• Exceptional in-person, verbal and written communication skills a must (comfortable presenting alone in front of large groups)

Nice to have:

• Formal customer success training

Personal Attributes:

• Can-do attitude
• Entrepreneurial,
• Approachable & Inspirational,
• Highly self motivated/committed
• Fast paced - thrives in a fast-moving environment 
• Tenacious
• Persuasive communicator
• High level of personal organization
• Team player & coach 
• Flexible – travel expected 25% of working time

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Equality Statement

Turnitin LLC and all related Group and Subsidiary Companies are committed to the policy that all persons have equal access to it programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.
   

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfil 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of colour, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.