When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Purpose overview

Turnitin is a pioneer in education technology with its roots in academic integrity, delivering flexible assessment solutions to higher education institutions, high schools, and graduate programs. With the broadest and deepest applications of AI for education, Turnitin is building innovative new products for the next decade of education. We are seeking an experienced Director, Program Management - AI Writing. to help us increase our velocity to deliver knowledge, products, and capabilities to help educational institutions combat the misuse of AI writing tools while also embracing the power and possibility they bring to expand writing skills. 

You will be responsible for mapping, building, and managing cross-functional decisions, processes, mechanisms, and dependencies across multiple products and teams. You will work closely with the technology teams, product teams, PR team, product marketing team, legal team, and executive leadership to drive and track all AI writing initiatives across the company. You will directly influence various stakeholder groups to drive effective and efficient cross-org communications, strategies, and alignment. This role reports directly to the Chief Product Officer.

The ideal candidate will be an adaptable, data-driven, self-starter, comfortable with ambiguity and fast-paced, complex environments. You have demonstrated a talent for self-guided learning, rapidly acquiring and applying knowledge and new skills in nuanced situations. You have a record of defining, developing, and using metrics and analytics to manage execution and deliver objectives, including developing KPIs. You are adept at building trust amongst cross-functional teams in a high-growth environment. You create plans and schedules, identify and proactively mitigate risks, and manage changes. You will operate at the tactical level and will stretch your strategic capabilities by connecting big concepts with operational plans.

The ideal candidate will also have experience working in the education industry and managing complex technical programs or projects. We are looking for a talented communicator, both written and verbal, with a strong point of view. This team values hotly-debated topics, risk articulation, and creative options instead of slide-building skills and status meetings.
 

Key Responsibilities and Outputs

• Partner with stakeholders across the Turnitin organization including technology teams, product teams, PR team, product marketing team, legal team, and executive leadership to organize and execute AI writing projects
• Collaborate with cross-functional teams to deliver high-quality, on-time, cross-functional work related to AI writing workstreams.
• Create and deliver reporting for executive and board updates.
• Lead and contribute to the development, documentation, and management of processes, mechanisms, reporting, and narratives related to AI writing projects
• Lead program scoping efforts to define overall scope, high-level requirements, and stakeholders for different program aspects.
• Emphasize and analyze the use of data and customer feedback to help product managers and UX professionals optimize products and programs
• Serve as change agent with strong credibility and influence in the organization
• Speak on behalf of Turnitin with analysts and journalists related to AI writing initiatives.
• Must be able to regularly flex schedule across global time zones to further One Team collaboration and execute within a global function

Essential

• 7+ years of experience in program or project management, including cross-functional teams.
• Exceptional oral and written communication skills; ability to communicate complex concepts clearly and persuasively to diverse audiences, at varying levels across the organization
• Experience using data and metrics to drive improvements
• Ability to extract, model, and synthesize data to make business decisions
• Experience driving program execution, end to end delivery, and communicating results to senior leadership
• Bachelor's degree in project management, business, education management or related field, or equivalent experience
• Effective working in culturally diverse work groups
• May require occasional travel for conferences or internal meetings
• 5+ experience working in or with educational institutions

Desirable

• 5+ experience working in or with educational institutions
• MBA or other Master’s Degree in education or public policy

Personal Attributes

Essential

• Change Leadership -The ability to initiate, sponsor, and implement organizational or process change; helping others to successfully manage organizational or process change.
• Goal Setting & Vision Execution - Is able to set a clear vision for their direct reports that ties into the company strategy, and turn that vision into meaningful, measurable and actionable goals to be executed on. 
• Strategic Thinking - Thinks long term and beyond one’s own area and/or region; utilizes data, business acumen and intuition to understand and consider the impact of decisions and goals for the future. Assesses the impact of the external environment on the organization (and visa versa) when making decisions. Reflects industry trends and best practices. 
• Accountability - Holds oneself responsible for required actions, and ensures that team members/colleagues/peers also own responsibility for their designated tasks while meeting collective team and company goals. All in service of creating a high performing environment.
• Collaboration & Influencing - Effectively communicates and cooperates with peers, partners, leaders & customers to achieve outcomes. Builds relationships and creates an environment wherein people can naturally work together for the good of the company and our customers.

Desirable

• Diversity & Inclusivity - Encourages and celebrates diversity at every level within the organization. Understanding that many cultures, traditions, beliefs, languages, thoughts and lifestyles are prevalent in both the workforce as well as the customer populations, and are respected without judgment. Works to create an environment of belonging.
• Curiosity - Has a growth mindset and leads with questions vs. assumptions. Unleashes creativity and possibility by actively seeking new experiences, information, and knowledge; embraces challenge, takes risks, learns fast and welcomes change.
• Resourcefulness - Possesses a mindset of abundance and redefines what’s possible; creates and advances ways of achieving results in new or difficult situations either by appropriating additional resources, or by doing more with less.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Flexible/hybrid working 
• Remote First Culture
• Health Care Coverage*
• Tuition Reimbursement*
• Competitive Paid Time Off 
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness Reimbursement/Home Office Equipment*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.