When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Summary Purpose

As part of the Global Accounts Receivable Team, the Accounts Receivable Team Lead role will deliver  timely and accurate Billing and Cash Collection of a large and complex portfolio of clients to ensure revenues are able to be realized across various legal entities. The Team Lead will direct and prioritize the work of the regional billing and collections team, track and deliver KPI reporting as well as managing and developing the team members.

Key Responsibilities and Outputs

• Drive cash flow and reduction of aged debt.
• Oversea and coordinate the timely and accurate billing to clients across various legal entities and regional Global Team.
• Manage complex and strategic accounts for billing and collection;  working with all relevant stakeholders.
• Working with the Cash Team to reduce Unapplied and Unidentified cash prior to Month End.
• Actively managing Month End tasks and reconciliations ensuring a timely close
• People management responsibility for all team members including, 1:1s, coaching and driving results.
• Create Standard Operating Procedures, training guides and develops and oversees Best Practice.
• Project management and testing in Netsuite for new requirements/solutions
• Partner with various O2C functions to identify opportunities to correct and improve processes.
• Carry out quality control in the billing process
• Manage billing and collection  query escalations and successful resolution
• Follow the Collections process to collect payment on past due invoices
• Regular review of overdue debt and manage final notices process in line with policy and managing disconnection of service.
• Working with the Orders and Billing Team for sales order corrections, credit memos and prepayments.
• Working with the Tax Team on global tax queries and requirements
• Monitoring of the Team Inbox to ensure timely response to all internal and external customer inquiries
• Perform account reconciliations
• Work closely with a global Sales and the Sales Support team
• Perform other duties as assigned by the AR Manager

Essential

• University degree or minimum or extensive global AR (billing & collections) experience
• Ability to multitask, prioritize, and time manage
• Attention to detail.
• Ability to work independently.
• Good interpersonal skills / friendly and approachable
• Good level of Excel/Google sheet
• Flexible/change management

Desirable

• NetSuite
• Salesforce
• Google Suite (sheet & doc)
• Global/multi-national exposure with multiple currencies and taxation

Personal attributes

• Self starter
• Highly self motivated/committed
• Fast paced - thrives in a fast-moving environment 
• Approachable
• Tenacious
• Good communicator (verbal and written)
• Personable

Desirable

• Used to multicultural working environment and understanding of local differences

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

• Flexible/hybrid working 
• Remote First Culture
• Health Care Coverage*
• Tuition Reimbursement*
• Competitive Paid Time Off 
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness Reimbursement/Home Office Equipment*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*

* varies by country

 
Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.