When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

As part of the Global Accounts Receivable Team, the Billing Specialist role (US Remote) will deliver timely and accurate billing of clients and customers to ensure revenues are able to be realized. They will liaise with internal departments to ensure appropriate and timely billing, understand the nuances and complexities of various billing scenarios, and be a subject matter expert on these billing scenarios. The role will have direct communication with external customers along with various internal departments.
 

Responsibilities: 

• Accurate order processing and high volume billing which includes the review of sales orders, generating invoices in multiple subsidiaries & currencies, taxes & tax exemptions. 
• Obtaining, reviewing validity, and entering of incoming tax exemption certificates
• Monitoring Jira ticketing system to ensure timely response to all assigned internal and external customer inquiries
• Query/dispute resolution for billing inquiries.
• Organizing and processing of Credit Memos, Chargebacks and refunds.
• Working with the Orders Team for sales order corrections, credit memos and prepayments.
• Working with various inter-departmental support teams (Collections, Cash Application, Revenue and Orders) to correct any billing errors/issues.
• Understand how the billing ties into the larger customer sales relationship/pipeline.  Understand the billing schedules and revenue commitments connected to the billing(s).
• Work closely with global Sales and Sales Support teams
• Perform other duties as assigned by the manager
• Flexibility around month-end and peak season.

Essential

• MUST have 2 years minimum Account Billing experience
• MUST have Domestic (US) billing experience and understand standard US tax processes
• MUST have 1+ years NetSuite experience
• MUST either have 1+ years Salesforce experience, or similar CRM, and understand how the CRM interacts with the ERP (NetSuite).
• Advanced Excel/Google Sheet user
• Resolving billing queries and managing daily high volume billing

Non-Essential (Nice to Have)

• International experience to billing, multi-currencies, and int'l tax processes
• Familiarity with systemic changes and adaptation to those changes and improvements

OR

• Experience with systemic improvement/automation and active contributor to the improvement(s).

Soft Skills

• Ability to multitask, prioritize, and time manage
• Attention to detail
• Ability to work independently
• Good interpersonal skills / friendly and approachable
• Flexible / change management
• Self starter
• Highly self motivated / committed
• Fast paced - thrives in a fast-moving environment
• Individual Contributor / Team Player
• Tenacity
• Curiosity
• Good communicator (verbal and written)

Mandatory Tech Skills

• Netsuite
• Salesforce
• Jira
• GoogleSuite
• Excel

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

 
Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

 Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.