MUST BE U.S. BASED

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

The Integrations Technical Consultant will focus on supporting clients through the process of integrating their systems with the suite of ExamSoft products.

• Provide technical support via telephone, email and chat for customers experiencing escalated technical issues

• Troubleshoot complex issues with use of SQL, advanced text searches, and remote support software

• Learn from customer interactions to help innovate customer experience improvements with better software and support tools

• Identify early symptoms, patterns and solutions for upcoming technology challenges

• Triage bug fixes and support related issues to be communicated to Product Owners or Engineering teams

• Mentor technical escalations team to develop integration-related troubleshooting skills

• Develop best practices, tips and training for customers on proper use of the LMS and SSO integrations

• Communicate user challenges and software updates across multiple teams including the Engineering team for tracking resolution

• Keep up to date with the changes in the LMS software from the major vendors

• Strong working knowledge of Windows and Mac OS

• Experience working with learning management systems

• Tech-savvy with strong technical aptitude.

• Experience working with bug ticketing software

• Strong written and verbal communication skills

• Strong interpersonal and customer service skills

Desired Skills

• Experience using ExamSoft products

• 5+ years of Customer Support experience

​Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

 
Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
 
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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