When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.

For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Job Overview

ExamSoft is seeking a highly organized and detail-oriented Bar Operations Specialist to manage the day-to-day logistics within the Bar exam administration. This person will report to the Director of Bar Operations.

ExamSoft offers a market-leading assessment-management solution that supports the entire testing process, including exam creation, administration, delivery, scoring, and analysis. The software delivers powerful, actionable data to assess learning outcomes. ExamSoft is a growing company that hires smart and talented people who are excited about personal growth, the positive impact they have on education, and enjoy working in a challenging and fun work environment.

 Responsibilities and Duties

• On-site technical support management, from recruiting to hiring to training, support and reporting
• Coordinate with clients to manage multiple locations, travel arrangements, and assignment communications for 400+ individuals for each bar exam semi annually
• Create and deliver training documents and videos for on-site support and customers.
• Collaboration with multiple teams to ensure exam takers receive proper on-site support on the exam days
• Run QA testing relative to exams to include but not limited to exam file testing to ensure all the settings are correct.
• Provide technical support via telephone and email for clients, escalate to the appropriate team when needed – follow up with teams to ensure issue was resolved in a timely manner
• Create and manage communication templates to exam takers.
• Prepare client database for each exam:
• Calendar reminders
•  Data Import
• Deactivate applicants and activate test accounts
• Update spreadsheets during questionnaire calls
• Create exam files for all jurisdictions
•  Coordinate supplies orders.
• Coordinate escalated exam taker support cases and update clients.
• Work with Product team to share suggestions for improvements and product ideas.
• Keep accurate records of all customer information and communication in internal systems
• Create, maintain, and improve internal and external process documents, client guides and instructions
• Work with accounting team to process on-site support technicians’ payments and documents
• Establish a strategic/trusted advisor relationship with the client through product expertise, customer service, and consultative skills, to drive continued value of ExamSoft products and services
• Miscellaneous tasks and projects to support the Operations team during off peak times.

• Bachelor’s degree from an accredited university preferred
• 1– 3+ years of previous logistics experience; ideally with a software company 
• Proficient in Outlook/Office/Google Documents including Word/Excel
• Experience working with mail merge in Word a plus
• Very comfortable and quick study with technology 
• Excellent communication skills (oral and written)
• Ability to learn new technology quickly
• Great communication skills - written and verbal
• Strong reporting/analytical skills along with a high attention to detail and accuracy
• Passionate about improving customer experience
• Ability to balance strategic objectives and plans, with daily customer service

Responsibilities:

• Display a team orientation and willingness to pitch-in
• Have a desire to grow and advance professionally
• Knowledge of client success practices, and commitment to excellent internal and external client success
• Adaptable to rapidly changing processes or environments
• Working knowledge of Windows and Mac OS
• Proficient in Microsoft Office Suite, with focus on Excel and PowerPoint
• Proficient in a CRM tool (SalesForce preferred)
• Strong technical aptitude and ability to learn software programs quickly
• Excellent communication and presentation skills

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer-Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace that enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
 
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.