When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

The purpose of this role is to provide day to day user support, management and bug fixing for Salesforce, integrated applications, and other key Sales, Marketing and Finance systems at Turnitin.  Working with internal team members, SI Partners, off-shore development, and support teams, responsibility will cover all functionality across the Salesforce platform at Turnitin.

Responsibility for supporting user management, bugs, data fixes and general user help and support.  You will be a certified Salesforce Administrator.  You will have a strong interest in Sales and Marketing, a strong customer focus, and a desire to help colleagues use the Salesforce platform and integrated systems to complete their tasks.  

• Triage and manage Jira tickets raised against the Systems Helpdesk through to successful fix and completion 
• Manage the Systems aspects of Sales and Marketing onboarding to ensure new colleagues are set up with the correct system access and data visibility
• Respond in a timely manner to colleagues requests for help in use of systems 
• Work efficiently and quickly to resolve all Jira tickets within the agreed SLA
• Communicate proactively with colleagues when they raise a Jira ticket to ensure they are kept informed of progress and completion / fix.  If resolution timescales are outside the SLA ensure the user is fully aware.  

• Salesforce administration technical knowledge and capability 
• Ability to work in a fast-paced environment and manage multiple priorities
• Ability to work independently and perform under pressure
• Good interpersonal skills / friendly and approachable
• Ability to communicate complex technical information to non-technical colleagues
• Customer focused
• General education to A’Level including Maths and English Language
• Salesforce Administrator

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of ExamSoft. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.