Turnitin is a global company dedicated to ensuring the integrity of education and meaningfully improving learning outcomes. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educators to guide their students towards higher standards of integrity and by students, researchers and professionals to do their best, original work. 

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Over 15,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Gradescope, iThenticate, Turnitin Originality, Turnitin Similarity and ExamSoft

We are seeking a Sales and Project Support Team Lead to lead a small team and partner with the regional sales team and help facilitate our rapid team expansion and customer growth across the APAC region. 

Our ideal candidate is an experienced professional with knowledge of project management, sales, and customer service best practices. The person must have very strong organizational skills and an excellent eye for detail. They must also be flexible and willing to dive into every challenge.

We expect you to perform well in a team environment and have exceptional people skills. 

Key Responsibilities and  Outputs

• Project Management support to RVP including creation of project briefs, implementation of project plan and managing inputs from project participants across APAC and the wider Turnitin organisation.
• Prepare, coordinate and/or execute a variety of operational/ad-hoc projects and initiatives.
• Support the wider APAC organisation with project management and assistance at the direction of the RVP
• Work with local Sales Operations, Sales Enablement and Order processing team to ensure the best all round experience and most efficient processes for sales team members.
• Coordinate with sales leaders to ensure on time completion of proposals and RFPs (working with the global RFP team)
• Manage the renewal administration of small customer accounts across region as dictated by regional priorities, with a view for maximum efficiency while maintaining excellent customer experience.
• Identify and make recommendations to eliminate sales process bottlenecks and inconsistencies
• Coach and lead the team effectively
• Any other activities that are required at short notice to enable the sales team to succeed. 

Proven characteristics for success:

• Action-oriented mindset
• Attention to detail
• Very strong organisational skills
• Good leadership skills
• Excellent communication skills; written and verbal
• Passion for excellent customer and user experience
• Ability to work in a fast-paced environment, manage multiple priorities & projects
• Ability to work independently and perform under pressure
• Broad knowledge of online software and relevant technologies
• Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners​​​​​​​

1. Excellent written and verbal communication skills
2. Strong organizational and analytical skills
3. Proactive, self-starting and ‘can-do’ attitude
4. Service oriented personality
5. Bachelor’s degree or equivalent experience

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.