When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.
 

Turnitin is seeking a Training and Implementation Consultant to join our North America K12 Sales Team.  The Training and Implementation Consultant is responsible for change management and building product usage at both new and existing customers. We are searching for people who demonstrate a passion for education and technology, are collaborative and action-oriented in spirit, and who can contribute to our continuing growth and success.

Key Responsibilities

• End to end project management of new customer onboarding in line with company standards. Provide a plan to ensure that customer expectations are known, realistic, and achievable.

• Help customers navigate the integration of Turnitin solutions into their broader educational technology ecosystems.

• Provides or organizes the technical expertise to customers during the pre-sales and onboarding experience.

• Provide relevant and appropriate learning content that leads to increased teacher and student usage of purchased services. 

• Using best practice adult learning methods, lead professional development sessions for classroom educators so that they can apply a deeper understanding of academic integrity and effective feedback principles to their ongoing use of Turnitin tools.

• In partnership with Account Managers, follow up with customers at prescribed intervals to ensure product usage is progressing in line with engagement goals.

• 2+ years of successfully teaching and coaching others in the effective use of enterprise technologies. Big plus if the technology is a Learning Management System (LMS) or similar educational technology. 

• Has worked for or with K12 schools, colleges/universities, or comparable public sector institutions.

• Proactively drives project timelines and deliverables, and successfully holds customers and internal teams accountable to timelines and applicable deliverables to drive cost effective practices.

• Effectively communicates and cooperates with peers, partners, leaders & customers to achieve outcomes.

• Builds relationships and creates an environment wherein people can naturally work together for the good of the company and our customers.

• Strives for continuous improvement and quality assurance so that our internal & external customers get the best possible outcomes.

• Able to flex amongst changing circumstances when necessary.

• Actively progresses own personal development and stays up-to-date on all new product rollouts.

• Utilizes project scheduling and control tools/systems to monitor projects plans, work hours, budgets and expenditures.

• Uses spreadsheets and/or other analysis tools to reveal meaningful insights in data.

• Can effectively deliver sessions through videoconferencing technology.

• Some travel to customer sites possible (10%) depending on circumstances.

• Bachelor's degree or equivalent career experience.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

 
Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!
 
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.