When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.

For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Responsibilities:

• Together with the wider EMEA marketing team, support entire EMEA Sales organisation (Pre, New and Post) in exceeding budgeted revenue targets while providing a first class service that meets and exceeds the expectations of colleagues and customers.
• Together with the wider EMEA marketing team, develop and execute activity based plans for territories in the EMEA region.
• Develop and deliver a communications strategy tailored to EMEA territories/markets, in support of regional targets/KPIs; to include email, content, customer engagement, and organic social where appropriate.
• Manage and drive content development to support web pages and conversions for the region
• Work with the Localisation Manager, EMEA to translate and localise content needed across the entire customer journey (pre to post sales).
• Take ownership of regional content management and make sure all content adheres to the tone and brand of the overall business, as well as the territory for which it is aimed.
• Work alongside the Digital Campaign Specialist, EMEA to deliver content and appropriate localised copy for marketing campaigns that span pre to post sales.
• Work alongside the Events Specialist, EMEA to provide communications and content support for the creation and promotion of hosted and attended, physical and online events.
• Continually seek new and creative ways of efficiently maximising appropriate and relevant content delivery.
• Support 'lead to customer-for-life' journey by providing the Sales team with supportive content, such as email templates and social media copy, that helps to build pipeline, close opportunities, and develop intimate relationships.
• Act as the internal point of contact for content and communications queries across the EMEA Sales organisation, including PR, branding, and crisis responses, liaising with regional and corporate counterparts to resolve.
• Oversee and manage the customer advocate content strategy, content and performance. Establish strong relationships with users in order to deliver a customer advocacy plan that builds and maintains Turnitin credibility in core EMEA territories. Overseeing and optimising the sales lead customer advocacy process in EMEA, hosting advocate/customer story interviews and creating supporting output of content from testimonials, written case studies, guest speaker slots at events, video stories hosted on customised regional EMEA webpages. 
• Lead on reactive PR within the EMEA region, identifying opportunities where Turnitin can fit into the media narrative, liaising with PR agencies where necessary, and liaising with Corporate to construct, review, and sign off press releases with a fast turnaround.

Essential:

• 5 years’ experience in marketing communications
• Bachelor’s Degree in a related subject preferred, ​​or equivalent combination of education, training, and experience
• Excellent English writing and communication skills
• Writing and communication skills in German, Dutch, Spanish or Turkish is a plus
• A proven track record of planning, executing and reporting on a programme of content and communications, campaigns, and social media to support lead gen and conversion is required
• Affinity and experience with another marketing specialism (e.g. Email, Events)
• Excellent knowledge of marketing terms and concepts, keen attention to detail, and the ability to handle multiple projects simultaneously within tight deadlines
• Proven ability to execute plans to the utmost professional standard
• Excellent time management and organisation skills
• Knowledge of CRM and CMS systems - ideally Pardot, Hubspot, Stripo, Stamatic
• Ability to thrive as a self-starter and work in a team setting
• Previous experience successfully managing and maintaining vendor relationships
• Willing and able to travel 20-40% of time

Desirable:

• Experience and knowledge of the education technology sector
• A second language is preferred

Personal Attributes:

• Highly self motivated/committed
• Fast paced - thrives in a fast-moving challenging environment 
• Approachable
• Tenacious
• High level of personal gravitas
• High level of personal organisation

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.