When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

 As a Turnitin Account Development Manager you are responsible for a defined book of business, with the objective of ensuring that your customers obtain maximum value from their Turnitin products and services; therefore ensuring the growth of your portfolio. You will proactively prioritise and strategize your accounts establishing yourself as a trusted advisor and thought leader.

 Your responsibility will be to increase the value customers obtain by driving adoption and usage of Turnitin’s solutions across your customers. You will flag any low usage accounts and work with the customer and the Professional Education Services team to drive adoption and usage. As an Account Manager you will Identify Cross- and Upsell opportunities within your account base, build plans to utilize these opportunities and take action to close these opportunities while ensuring the renewal process is executed timely and effectively.

 To be successful in this role you have to be a thought leader and trusted advisor to your customers and maintain an effective contact strategy, expanding your sphere of influence across roles, faculties and departments within each institution. You will gain and maintain deep relevant knowledge of the EdTech industry, our products and services.

 We are searching for people who demonstrate a passion for education and technology, are collaborative and have a bias for action & ownership, have solid attention to detail, are customer success-oriented and someone who can contribute to our continuing success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work.

• 3 years plus of commercial role experience in IT/SaaS and/or the education sector
• Bachelor's Degree from an accredited institution, or equivalent experience
• Fluency in English and another two languages - French, Spanish and Italian 
• Eager to make a difference and passion for education
• Ability to communicate effectively with various levels of stakeholders    
• Motivated and passionate personality that thrives in a fast-paced environment  
• Excellent listening and strong negotiation skills 
• In-depth knowledge of and experience with education institutions is preferred
• Fluency in a third European language is preferred, but not essential

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.