When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.

For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

• Deliver virtual and onsite product training sessions to Specialty, Average, Elevated, and international customer accounts 

• Consult with customers on best practices for their organization’s usage of the product

• Perform customer needs assessments and solution finding sessions

• Identify needs for additional features and training that enhance customer success and retention

• Provide customer feedback and/or requirements to the Product Management team

• Stay up-to-date on all new product rollouts

• Evaluate and attend peer training sessions and provide feedback as directed by Training Manager

• A willingness to work a flexible schedule to accommodate clients in multiple global time zones

• A willingness to accommodate and support US based operations in their respective time zones

• Perform additional duties as assigned

• Bachelor’s Degree or equivalent professional experience

• 1-2+ years of customer facing experience either in a software company or a training role

• Ability to quickly learn and train on software platforms

• Strong presentation and communication skills

• Ability to balance strategic objectives and plans, with daily client service responsibilities

• Ability to manage multiple projects and refine time-management skills

• Enthusiastic and engaging presence with customers

• Willingness to work in multiple global time zones

• Familiarity with remote presentation software and CRM tools a plus

• Ability to flex your work schedule to serve global clients in multiple time zones

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer-Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace that enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities, and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.