When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Supporting the Service Delivery team to manage the quality of proctoring service delivery. 

This role focuses primarily on monitoring and continuously improving the services of teams through day-to-day relationships with internal and external stakeholders through close and accurate monitoring of proctoring throughput quality and efficiency. 

Key Responsibilities and Outputs

• Monitor quality of deliverables according to proctoring delivery standards and that relevant KPIs are met
• Support reporting efforts to monitor the performance of ProctorExam delivery team and proactively identify area of improvements according to the department objectives
• Collaborate with all stakeholders required for delivering proctoring services, within the Turnitin group and subcontractors
• Implement the delivery methodology and best practices for proctoring services 
• Produce supporting materials, including pedagogical content about proctoring services, documentation and template plans for use by internal and external stakeholders involved in the proctoring process
• Identify and implement new strategies/policies/processes to improve service delivery performance and accuracy
• Act as escalation point to address stakeholders’ questions on the services and resolve doubtful situations
• Support ProctorExam teams in the standardisation of the proctoring services while liaising with internal and external stakeholders to manage clients and partner expectations and ensure implementations/use of the services are within the agreed scope and timeframe

• 1 year of experience in a customer facing role
• Analytical and data driven: convert a lot of information into a clear concise message
• Ability to thrive in a fast-paced, dynamic and always changing environment.
• Able to work autonomously 
• Experience/knowledge of the proctoring industry
• Interest in working in a multicultural environment
• Experience working with BPO

Personal attributes

• Proactive
• Attention to detail
• Empathy
• Perseverance
• Critical thinking

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.