When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.

For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Key Responsibilities and Outputs

• Developing a solid and trusting relationship between our B2B clients and ProctorExam

• Actively looking for up and cross sell opportunities in the current book of business 

• Managing communications between clients and internal teams, and serve as the link of communication, single point of contact 

• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

• Working with all ProctorExam stakeholders to ensure meeting all client needs and deliverables according to proposed timelines and to the highest quality standards

• Negotiating contracts with the client and establishing a timeline of performance

• Expanding relationships 

• Resolving any issues and problems faced by the client and deal with complaints to maintain trust

• Anticipating key account changes and improvements, identifying proactively opportunities to improve clients’ relationships and increase account value

• Analyzing client data to provide customer relationship management

Qualifications

Essential

• Proven experience as client success manager or project manager in complex organizations

• Experience in providing solutions based on stakeholders needs

• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

• Excellent organizational skills

• Ability in problem-solving and negotiation
   

Desirable

• Experience managing cross-functional / digital transformation projects 

• Experience in the field of digital assessment or EdTech company 

Personal Attributes

• Fluency in English, secondary European language(s) preferred. 

• Must have a positive attitude, be a team player, and an active ‘doer’.

• Good listening, negotiation, and presentation skills.

• Excellent verbal and written communications skills.

• Must be able to travel for client meetings, events, and roadshows when necessary 

• Highly self-motivated team player with the proven ability to work independently.

• 2+ years experience in a quota-driven, outbound sales role

• Strong lead generation and prospecting experience

• Knowledge of LinkedIn and Hubspot and or Salesforce CRM is a plus

• Degree educated preferred
   

In return, you will get

• Competitive Salary/Commission 

• Great secondary benefits like personal development budget, LinkedIn Learning, health and wellness reimbursements and tons more.

• Free snacks and team events

• A great working environment in a growing office and company

• Cutting-edge software and technology to enable you to perform at your best

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer-Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace that enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities, and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.