When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

As a Turnitin Senior Account Development Manager, Team Lead, you are responsible for the day to day management of two Account Development Managers and two New Business Managers across the Secondary, Further, corporate and accrediting body education market. Leading the team to achieve the growth goals set and meet key KPIs. In addition, you are responsible for your own small defined book of business, with the objective of ensuring that your customers obtain maximum value from their Turnitin products and services; therefore ensuring the growth of your portfolio. 

Responsibilities

• Manage your time effectively to perform leadership duties as well as managing your own book of business. 
• Manage the performance of your team members agreeing clear goals and targets, reviewing performance formally and informally, giving feedback, course correction, motivation and enabling recognition.
• Provide accurate, complete and timely forecasting reports.
• Monitor performance at team and individual level and share with the UK&I area manager
• Deliver regular 1-1’s to team members, providing structured feedback coaching and guidance on areas for improvement
• Develop an awareness of the business strategy and culture and ensure that this is reinforced within the team
• Develop new business growth strategies as well as cross sell and upsell strategies in collaboration with your team and the UK&I area manager to achieve growth targets. 
• Segment and prioritise your own account base to maximise the growth and minimize churn of your portfolio.
• Increase customer value by delivering appropriate Turnitin solutions.
• Identify low usage accounts and work with customers and the Professional Education Services team to drive adoption and usage. 
• Identify Cross- and Upsell opportunities within your account base, building plans to utilize these opportunities and take action to close them accordingly
• Identify any ‘At Risk’ accounts and define and execute risk mitigation plans.
• Ensure the renewal process is executed timely and effectively.
• Be a thought leader and trusted advisor to your customers and maintain an effective contact strategy, expanding your sphere of influence across roles, faculties and departments within each institution.
• Ensure effective time balance between your customers to maximise growth, mitigate risk and reduce churn across a large portfolio
• Gain and maintain complete knowledge of the functionality of Turnitin’s products and services.
• Gain and maintain deep relevant knowledge of the EdTech industry that will allow you to act as a thought leader.
• Collaborate constructively within the Turnitin organization in order to ensure optimal services and support is provided to customers.

**Please apply for the role online by uploading a CV and a cover letter with your application, this will help us develop a better understanding of your suitability for the position.**

• 3+ years experience in sales from a SaaS or Education industry
• Team leader/management experience is desirable
• Strong experience in an account/relationship management or similar role
• Bachelor's Degree from an accredited institution, or equivalent experience
• Action-oriented mindset
• Passion for education
• Excellent problem solving and time management skills
• Self-starter and motivated passionate personality that thrives in a fast-paced environment
• Proven ability to be a trusted advisor for complex customers in the EdTech industry on different levels.
• Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partner

**Please apply for the role online by uploading a CV and a cover letter with your application, this will help us develop a better understanding of your suitability for the position.**

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.