When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

• Own the client onboarding process for assigned clients
• Proactively drive project timelines and deliverables, and successfully hold customer and internal teams accountable to timelines and applicable deliverables to drive cost effective practices 
• Effectively and accurately communicate relevant implementation information to the client, Integrations team, Training team, and Customer Success team 
• Strategically transition customers to assigned team during each hand off to ensure customer success
• Review new customer contracts and ensure all relevant information is documented and client database is properly configured
• Utilize project scheduling and control tools to monitor projects plans 
• Facilitate customer integrations with the Integrations team
• Outline and execute implementation project plan to ensure client goals are achieved, and lead regular check-ins with clients in accordance with their onboarding package
• Identify at risk clients and work with management or senior team members to initiate remediation plans
• Employ project management best practices to drive successful software implementation and achieve clients' goals
• Willingness to work a flexible schedule to accommodate clients in multiple global time zones

• Bachelor’s degree or equivalent professional experience 
• 3-5 years of experience supporting delivery of development projects or customer management 
• Familiarity with remote presentation softwares (Zoom, GTM, etc) 
• Proficiency with client relationship management tools (Salesforce) and project management systems (TaskRay)
• Exceptional communication skills including verbal, written, and presentation skills 
• Proven ability to work effectively both independently and in a team-based environment
• Familiarity with basic integration set up and troubleshooting protocols
• Demonstrated willingness to be flexible and adaptable to changing priorities 
• Ability to flex your work schedule to serve global clients in multiple time zones
• Proven ability to manage multiple ongoing projects, preferably in a SaaS organization, with strong organizational skills  

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 
 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.
   
• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
   
• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
   
• Action & Ownership - We have a bias toward action and empower teammates to make decisions.
   
• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
   
• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.
   

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.