Turnitin is a global company dedicated to ensuring the integrity of education and meaningfully improving learning outcomes. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educators to guide their students towards higher standards of integrity and by students, researchers and professionals to do their best, original work. 

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Over 15,000 academic institutions, publishers, and corporations use our services: Feedback Studio, Gradescope, iThenticate, Turnitin Originality, Turnitin Similarity and ExamSoft

We are seeking a passionate education technology professional to engage and support our new existing users in Japan. As a member of our dynamic Professional and Educational Services team you will help implement  academic integrity and assessment technology solutions at our client institutions - this includes delivery of adoption training, providing technical advice where appropriate and developing regional engagement initiatives for client community. Along with the rest of the post-sales organisation you are a key part of ensuring the success of customers.

You'll be responsible for managing specific aspects of the customer relationship: 

• Delivery of online and onsite product training to new and existing clients
• Provide thought leadership and information sessions to customers to encourage use/adoption rates – both pre and post sale.
• Act as liaison between customers and technical teams to inform users of product updates and improvements
• Partner cross-functionally with Sales, UX, Product Management, and Engineering in a highly flexible role
• Establish materials and documentation to assist customers in understanding Turnitin solutions
• Support the Sales team community members with any Product related queries that need specialist advice and oversight

The goal is a consistent, excellent experience with both the product and Turnitin.  

Required Skills:

• At least 2 years in customer training/support role of an online system/product or training role within an educational institution
• Ability to collaborate with internal teams for the benefit of the customer
• Ability to manage multiple projects concurrently
• Deep organizational and project management skills for long-term, collaborative projects with institutions
• Excellent written and verbal communication, and compelling presentation skills
• Knowledge of learning management systems, higher education systems, secondary education curriculum, educational technology, and institutional sales will be highly regarded
• Experience with third-party integrations strongly preferred
• Ability to travel up to 20%
• Native Japanese/Fluent Business English

Personal attributes:

• Action-oriented mindset
• Passion for education
• Passion for excellent customer and user experience
• Ability to work in a fast-paced environment, manage multiple priorities & projects
• Ability to work independently and perform under pressure
• Broad knowledge of online software and relevant technologies
• Excellent interpersonal skills with an ability to form effective working relationships with both internal and external partners

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.