When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

The person in this role provides the day-to-day management of the UX product writing team’s processes and projects. They will also be able to pitch in on specific strategic projects.

Coaching

• Develop team’s soft and hard skills in product writing. 

• Support senior director in mapping team skills and propose organization, function, and roles within team

• Maintain the collaborative team feel of the UX group

• Manage the day-to-day work and process of the writing team and ensure that goals and timelines are met (from conception to final design)

• Maintain the quality of product writing output

Leadership

• Champion consistent writing (where appropriate) and ensure adherence to evolving brand strategy

• Be able to work cross-functionally with product, strategy, engineering and marketing leadership and advocate for the implementation of UX initiatives

• Be a voice for product writing strategy as it relates to long term corporate goals

• Develop a diverse and extensive design network 

Contributor

• Develop product writing principles that can be applied across the portfolio and that are in line with long term corporate goals 

• Support greater understanding of our users, our business, and our vision through UX workshops, strategies, and artifacts

Essential:

• Excellent eye for product writing
• Understanding of experience/workflow design
• Understanding of brand impact on product
• Experience in the product development life cycle
• Conducting user interviews
• Excellent presentation and communication skills
• Bachelors Degree or equivalent experience

Preferred:

• Experience designing for mobile
• Experience designing for education
• Management experience
• Advanced degree in HCI, user experience or computer science or equivalent work experience

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.