Associate IT Engineer

  • Noida, Uttar Pradesh, India
  • Employees can work remotely
  • Full-time

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together

Job Description

The IT Department is responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users. The department is also responsible for resolving any IT-related faults quickly and efficiently, including a broad range of queries from how to set up an email account to system diagnostics, plus enhancing and developing the IT provision extended within the business.

Turnitin is looking for an experienced Associate IT Support Engineer who will be based in our Noida office and work within our corporate IT group. Reporting to the UK IT Manager, this position works closely with the Global IT and Operation teams in the US, UK and APAC, to ensure all internal Turnitin employee needs are processed accurately and efficiently. We are looking for a customer service oriented team player with a strong work ethic who can hit the ground running with minimal supervision.

The Position

The post holder will provide effective IT Support for our teams in the UK, EMEA and APAC.

The post holder is responsible for supporting and maintaining the infrastructure across APAC, focusing on the India region, Google Mail environment plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Responsibilities

  • Perform preventive and on-demand maintenance on a variety of client Mac and Window systems.
  • Troubleshoot and maintain Zoom video
  • Be responsible for ensuring customers’ computer issues are resolved in a timely manner, and escalate to IT Manager where necessary
  • Undertake small to medium-sized IT projects as instructed by the IT Manager or Senior colleagues
  • Support end users via remote assistance, telephone, chat and email
  • Provide resolution to technical or application issues reported by customers or management.
  • Respond to customer issues with status and resolution. Document and maintain support records of customer interaction for the knowledge base in the ticketing system.
  • Track issues and act as liaison between the IT Department, operations team and related departments in order to resolve issues.
  • On-boarding of new employees and workstation configuration.
  • Off-boarding of employees and workstation / stock management .
  • Install authorised software to laptops and desktops
  • Ensuring security and upgrades are applied and kept up to date on desktops and laptops
  • Antivirus installation to all desktops and laptops
  • Fault-finding to laptops
  • Completing internal user moves including phones
  • Ensure all logs for equipment and users are maintained
  • Creating purchase requisitions for IT hardware/software.

Qualifications

  • Foundation degree or equivalent experience
  • Strong knowledge of Apple Mac software and hardware
  • Experienced in managing system accounts in Active Directory
  • Ability to work independently, autonomously and handle multiple issues simultaneously
  • Strong technical aptitude and troubleshooting skills
  • Strong ability to communicate effectively in writing and verbally, including previous work with a geographically distributed team
  • Must have organizational, planning and problem-solving skills.
  • Possesses excellent attention to detail
  • Possesses strong interpersonal skills and excellent customer service to all levels of internal customers

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

  • Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

  • Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

  • Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

  • Action & Ownership - We have a bias toward action and empower teammates to make decisions.

  • One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

  • Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.

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