Senior Product Manager - ExamSoft (USA Remote)

  • Baltimore, MD, USA
  • Employees can work remotely
  • Full-time

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description

This role will be responsible for supporting the assessment needs of exam administrators and exam takers. The Senior Product Manager will be responsible for defining the product roadmap and prioritizing the product backlog, informed by understanding user needs, market demands, and our overall company strategy. This includes new feature development, enhancements, problem management, and collaboration/integration with cross-product initiatives. The Senior Product Manager will collaborate closely with the Development team, assisted by the Associate Product Manager, to drive development execution. 

  • Develop subject matter expertise about the assessment platform

  • Develop a deep understanding of client needs and competitive pressures to inform decision-making 

  • Lead definition of Epic-level requirements and detailed user stories, in collaboration with Design and Engineering teams, and with support of Associate Product Manager

  • Maintain prioritized Epic-level roadmap and Story-level backlog in support of overall business objectives

  • Triage problem management escalations, providing feedback on prioritization and approach to expedite resolution

  • Collaborate with the rest of the Product Management team to coordinate dependencies and ensure alignment across related projects

  • Work with Program Manager to plan and execute go-to-market activities, including internal and external communication and training 

  • Seek out and leverage feedback, including client interviews and usage data, to measure success and drive additional iterations

  • Manage an Associate Product Manager to assist in responsibilities outlined above, potentially growing the team over time through future phases of projects 

Qualifications

Essential

  • Experience managing product roadmaps, especially in Jira/Confluence
  • Ability to lead collaborative design sessions with UX and technical teams
  • Ability to manage a small team
  • Ability to lead internal and external presentations/trainings
  • 5-10 years experience as a Data Analyst, Product Owner, or Product Manager
  • Experience working with Software as a Service
  • Bachelor’s or experience in BA/PM roles                   

Preferred

  • Experience working with Educational Technology, especially in Assessment
  • Experience working on software migration initiatives
  • Familiarity with existing ExamSoft or Turnitin products and services
  • Proficiency in G-Suite tools
  • Bachelor’s in Comp. Sci, Data, Education, or related field

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

  • Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

  • Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

  • Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

  • Action & Ownership - We have a bias toward action and empower teammates to make decisions.

  • One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

  • Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.

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