When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.

For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Turnitin / ExamSoft is seeking a driven and passionate Senior Director of Product who will be responsible for leading the Product Management team and collaborating with the senior management team to define product strategy for the ExamSoft product suite. The Senior Director of Product reports to the Chief Product Officer (CPO) and is passionate about product management. They will have experience in SaaS-based products, including a track record of delivering customer-centric innovative solutions and building large-scale commercial applications. 

The Senior Director of Product will guide the product team in developing new features, prioritizing product improvements, conducting customer research, providing analysis of competing products, and documenting product information for internal and external stakeholders. 

Turnitin’s mission is to ensure the integrity of global education and meaningfully improve learning outcomes.  The ExamSoft product line offers a market-leading assessment-management solution that supports the entire testing process, including exam creation, administration, delivery, scoring, and analysis. The software delivers powerful, actionable data to assess learning outcomes.

Product Management

•  Work with customers and stakeholders to research and analyze academic learning landscapes, customer needs and ‘pain points’, competitive landscape, and key trends to define opportunities

•   Collaborate on product roadmap and release plan based on feedback from customers, and agreed-upon corporate strategy, to define future development phases for the product.

•  Drive and deliver new product/project proposals including full financial analyses.

•  Coordinate product build and deployment cycles/processes for product suite(s).

•  Work with Sales and Marketing teams to build and execute go-to-market plans.

•  Coordinate with technology teams to define product delivery architecture and operational teams to define customer support/care processes.

• Continuously review and reflect on improving processes, content, and functionality to improve ROI.

•  Actively use and report key product metrics in relation to known performance targets, and produce improvement plans as needed

•  Work with internal teams to identify areas for product improvement.

• Effectively communicate results and insights to other key executives and stakeholders.

• Negotiate and manage relationships with vendors providing embedded technologies in the Turnitin portfolio

•  Identify key product and / or solution gaps within Turnitin’s product solutions, to include identification of viable alternatives (organic and M&A) to close these gaps.

Management

• Oversee the tracking, analysis, and reporting of all initiatives to maximize efficiency and effectiveness.

•  Manage a best-in-class team  who creates market and product requirements based on customer needs with articulation via positioning statements, vision and scope documents.

•  Develop key performance metrics to evaluate product management team performance.

•  Hold regular planning sessions with internal personnel to plan and achieve business objectives, including timely development and launch of all products.

•  Effectively communicate intra-departmentally to achieve shared objectives.

• Developing with product marketing, company-wide go-to-market plans, working with all departments to execute.

• Maintaining internal and external roadmaps

• Maintain domain knowledge in core areas of responsibility to ensure ExamSoft remains on the cutting edge as relevant technology and markets evolve.

Characteristics for success

• High energy, with the ability to handle many simultaneous projects.

• Strong entrepreneurial skills and good at starting new initiatives

• Excellent communication and presentation skills

• Strong executor and facilitator / synthesize multiple points of view (especially across all the stakeholders from the acquisitions)

• Broad understanding of the Marketing, Sales and Sales Enablement functions and primary responsibilities of these departments

Essential

• Business Strategy Development

• Experience Managing a Team

•  5+ years’ experience with hands-on product management

•  Proven track-record of working with customers and stakeholders to deliver projects

• Experience in delivering solutions in complex operating environments

• Bachelors Degree

Preferred

• 5+ years of digital experience with SaaS based company, preferably in electronic publishing, assessment software, or education industry (or passion for education)

• Solid understanding of educational technology market space and experience introducing products to faculty, staff and students preferred

• MBA

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.