When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. You'll join our diverse community of colleagues who are all unified by a shared desire to make a difference in education. So come join us and begin the most gratifying next chapter of your career.

For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Our products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Act as a subject matter expert in consultation and collaboration with all customer experience teams, sales, product and corporate marketing, and other relevant teams across the company. The role includes understanding the needs of Turnitin’s global customer base to create best in class pedagogical, professional learning, and thought leadership materials designed to help drive engagement, adoption, and value for all users. 

Key Responsibilities and Outputs

• Participate as a senior member of the Teaching and Learning Customer Engagement team, contribute to the development of strategic goals, content and programs that drive effective customer adoption, implementation, satisfaction, and engagement.  

• Design and implement globally relevant instructional resources, assessment content, professional learning content, and thought leadership assets. 

• Employ extensive and thorough knowledge of pedagogy, instructional design, assessment design theory, curriculum development, brain/child development, and adult learning theory to analyze and evaluate the needs of a global user base and develop strategic content to meet these diverse needs. 

• Actively collaborate with product teams, marketing teams, Professional and Education Services teams to help define and develop packaged instructional resources to support effective implementation of products (to meet customer objectives) 

• Establish cross-functional partnerships with Turnitin’s functions (including Product Management, Product Support, Training, User Research, Engineering, and Marketing) to share feedback from customer engagements and product usage to drive an improved customer experience with using our products and engaging with us.

• Collaborate with PES and Support to identify instructional pain points and develop appropriate resources as solutions

• Act as an evangelist for the customer internally and share customer use cases, workflows and challenges to drive enhancements on the product roadmap

• Work closely with internal teams to partner on the content strategy for all user types to focus on product, pedagogy, and best practices.  

• Support and contribute to Turnitin efforts in thought leadership across the industry through academic and blog writing, conference presentations, and other mediums of professional development and training. 

• Master's Degree or Advanced Professional Certification in Education or a related educational field

• 5+ years teaching experience or related field such as educational technology or curriculum/professional learning development preferred

• 3+ years curriculum and/or assessment development experience

• Knowledge of instructional design models and content design to achieve pedagogical and instructional goals

• Wide-ranging experience and a specialized understanding of the needs and concerns of educators and students

• Strong organizational skills with the ability to multitask and prioritize well in a fast paced, dynamic work environment.

• Analytical and creative problem solving skills, questioning and feedback skills.

• Passion for consulting and learning. You are a fast learner and you enjoy learning new concepts and technology and determining how to best implement.       

Personal Attributes:

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. 

• Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. 

• Advanced documentation and communication skills to include verbal, written, and presentation skills for a variety of settings and audience. 

• Customer/user focus and commitment to quality, responsibility and high work standards.

• Ability to communicate effectively with both technical and non-technical colleagues

• Ability to employ a global perspective to a wide range of tasks 

• Strong interpersonal skills and relationship building

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. 

Our Values underpin everything we do.

• Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by  putting educators and learners at the center of everything we do.

• Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

• Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

• Action & Ownership - We have a bias toward action and empower teammates to make decisions.

• One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

• Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!  

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.