Relationship Specialist

  • Raleigh, NC, USA
  • Employees can work remotely
  • Full-time

Company Description

Turnitin is a global SaaS company dedicated to ensuring the integrity of education and research and supporting the development of original thinking skills. As the academic and research landscape evolves, Turnitin stays ahead of trends through advancements in technology and deep partnerships with education leaders, institutions, and practitioners. Turnitin’s proprietary content databases — built over 20 years — provide an unparalleled repository of 1+ billion student papers, best-in-class scholarly content from top publishers in every major discipline and in dozens of languages, and 70+ billion current and archived web pages. We promote honesty, consistency, and fairness across all assignment types and subject areas so that educators can help students do their best, original work.

Job Description

In this role you will manage renewal opportunities in the Higher Education sector. Your objective is to manage the relationship with the customer to ensure their renewal and help them achieve maximum value from our services as well as position upgrades to the upgraded solutions. You will primarily be responsible for increasing Turnitin’s revenue through annual renewals and upgrading their service to our new cutting-edge product.

RESPONSIBILITIES

  • Manage contract renewals in a timely manner and doing 90, 60, and 30-day follow up to avoid service interruptions.

  • Build, and execute, proactive account review plans in order to:

    • Identify opportunities for your customers to expand and increase the value they obtain from our services. 

    • Identify risks for your customers that could jeopardize the value they obtain from our services and define actions to mitigate these risks.

    • Be creative and proactive in ways to communicate to your customers to make sure your portfolio is regularly informed of the capabilities Turitin can offer.

  • Communicate and collaborate effectively across all internal teams and including the Professional and Educational Services team to identify their intervention with opportunities that require additional support.

  • Document account needs and feedback, and share it with sales leadership.

  • Ensure that accurate monthly, quarterly, and annual forecasts are provided to your manager as required.

Qualifications

  • BA/BS degree required
  • Experience in sales development or account renewal preferred
  • Strong understanding of the educational technology industry
  • Excellent problem solving and time management skills
  • Proven ability to work effectively with a team
  • Self-starter and motivated passionate personality that thrives in a fast-paced environment
  • Strong interpersonal, communication and negotiating skills

Additional Information

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veterans status.

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