Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.
We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
Please visit our website: www.turnerandtownsend.com

The D365 Project Lead is a critical role, acting as the central driver for the successful implementation and adoption of D365 across all regional operational functions. Their importance lies in ensuring the new system not only optimises operational processes and enhances efficiency but also effectively bridges the gap between the central project and regional teams, ultimately delivering tangible business benefits and fostering new ways of working.

The main areas of responsibility for this role are:

Lead Regional Operational Implementation

• Spearhead the regional engagement and successful implementation of the D365 system across all operational areas (e.g., supply chain, manufacturing, logistics, service delivery), ensuring the system effectively supports and enhances regional operational processes.

Cross-Functional Operational Integration

• Collaborate closely with relevant regional functional leads (e.g., Finance, Sales) to ensure the people, process, and business elements of the D365 migration are seamlessly integrated and delivered within the region's operational context

Key Operational Liaison

• Serve as the primary communication and coordination link between the core D365 deployment team, regional operational change champions, senior regional business stakeholders, and operational end-users, ensuring clear understanding and alignment.

Operational Change Advocacy

• Actively drive and advocate for the business change within regional operations, championing new ways of working and processes that align with the D365 system to maximise operational efficiency and effectiveness.

Operational Data Validation Oversight

• Ensure that local operational leadership and managers are fully engaged in and accountable for the data validation process, guaranteeing the accuracy and integrity of critical operational data within D365

Regional Operational Change Champion Network

• Identify, appoint, and empower a network of regional Change Champions within operational teams to support user adoption, provide peer-to-peer guidance, and facilitate the transition to the new system.

Operational Feedback & Continuous Improvement

• Proactively obtain feedback from regional operational teams and end-users regarding the D365 implementation, ensuring lessons learned are captured and shared for continuous improvement and future deployments.

Education and Experience

• Previous experience in an operations business within a professional services company desirable
• A deep understanding of data cleansing initiatives
• Minimum 8 years of working experience in related field

Key attributes

• Excellent oral and written communications and organizational skills
• Fluent in English (both written and spoken)

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at www.turnerandtownsend.com/

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