From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational projects covering the full spectrum of consultancy, project delivery and post-project operations.

With offices located globally, you're never far away from our services. With over 22,000 specialists in more than 60 countries, we blend local knowledge with global insight to tackle challenges of any scale.  

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Working closely with our Head of Marketing & Communications, USA, our regional Marketing & Communications Leads in the U.S. and Canada, Global Corporate Communications Director, senior leadership, and other Turner & Townsend colleagues, the Director of Communications will be responsible for strengthening Turner & Townsend’s brand profile by designing and implementing a proactive, multi-faceted communications platform for the North America business. This hands-on role will be pivotal in professionalizing Turner & Townsend’s communications function to help us amplify our voice and magnify our influence within North America. This role is based in our New York City office and will provide strategic guidance on our North America communication strategy.

To be successful, the incumbent must be able to lead and guide the communications function for the region in a matrix reporting environment and demonstrate a sound understanding of communications strategy, how it fits with the marketing strategy and campaign management. This individual must think strategically, communicate clearly and be able to work with stakeholders to help formulate a viewpoint on complex issues, creating concise and well-written business narratives. The ideal candidate will develop effective approaches to communications challenges, demonstrate strong project management and team collaboration skills, and will nurture highly collaborative internal client relationships to drive an integrated approach to corporate communications.

Specific responsibilities associated with the Director of Communications, North America role include:

Strategic communications:

• Develop and execute comprehensive communication strategies for the North America region, ensuring alignment with corporate objectives and business goals, and linked to the overall global marketing and comms plan.
• Serve as the senior advisor to the NAM senior leadership team on all matters related to media relations, internal communications, crisis communications, and messaging.

External communications

• Develop and manage media relations, working with the country communication leads, including building strong relationships with local journalists, influencers, and stakeholders in NAM.
• Coach the NAM senior leadership team in preparation if and when they talk to the media.
• Oversee the creation of press releases, media pitches, speaker opportunities and other external communication materials.
• Manage crisis communication efforts in region, aligned to the global crisis comms plan, responding quickly and strategically to potential reputation issues, and keeping the Global Communications Director aware of any issues that might have an impact globally.
• Monitor, analyze, and report on communication activities and media coverage to key stakeholders.
• Collaborate with the global communications team on global internal comms initiatives to be able to regionalize for NAM, e.g. M&A activity.

Internal communications

• Oversee the internal communications strategy, ensuring all NAM employees are informed, engaged and aligned with the company’s purpose, vision and values, and its key business initiatives.
• Work with the country comms leads on the development of content for internal newsletters, Townhalls and other comms channels in region.
• Foster a culture of transparency and collaboration through effective internal communications.
• Collaborate with the Global Internal Comms team on regionalizing global internal comms initiatives.

Social media and digital

• Review social media copy for NAM ensuring it aligns with corporate messaging and writing guidelines
• Ensure Turner & Townsend’s messaging is consistent across all external and internal touchpoints, including digital platforms, events, media materials and social media.

Reporting/Management:

• Put measurements and tracking in place to ensure and demonstrate the ROI of all communications activities.
• Produce and/or contribute to Board reports, performance reviews and summaries on a monthly and quarterly basis.
• Directly manage/supervise performance of the communications professionals within the U.S. and indirectly provide oversight to the communications professionals in Canada (currently two people); direct the work of external vendors, as required. 

Stakeholder engagement:

• Manage relationships with key stakeholders, including business partners, and customers, through targeted communication efforts.
• Develop communication strategies for new business initiatives, regional reports, etc.

To provide the support that Turner & Townsend’s professionals require, the incumbent will need:

• Bachelor's degree preferred.  Master’s degree highly desired. 
• Minimum 8-10 years of experience in corporate communications with 5 years’ experience in a leadership role.
• Proven experience developing and executing successful communication strategies for large organizations, preferably real estate related but not essential.
• Strong knowledge of corporate and b2b media relations, crisis communications, and stakeholder engagement.
• Excellent written and verbal communication skills, with the ability to craft compelling stories.
• Experience managing a team and fostering a positive, high-performance culture.
• Knowledge of digital communication tools, social media platforms, and analytics.
• Ability to work under pressure, manage multiple priorities, and meet deadlines.
• Strong understanding of the North America region and its media landscape.
• Should be a self-starter and possess a strong ability to handle multiple projects simultaneously to tight deadlines, with an ability to work in a highly collaborative team environment.
• Strong PC skills required. Expert in the use of Microsoft Office package, especially MSWord, Excel and Power Point.  

Why join us?

With a vision to be the leading asset advisory and capital programs professional services provider operating across real estate, infrastructure and natural resources, the North America region (United States and Canada) is a high growth market for Turner & Townsend. Critical to achieving this milestone is a multi-disciplinary marketing and communications function that strengthens the Turner & Townsend brand and supports our client-facing professionals in capturing new opportunities and growing existing business.

The Director of Communications is an integral contributor to this team, driving and helping to define the North America communications strategy within our region, markets and business segments.  Along with new leadership, the Marketing & Communications business unit has recently refreshed its strategy and approach. There is real energy and enthusiasm to make an impact, as experts in our fields. This will require us to ask difficult questions at times, and to be resilient and creative in a fast-paced environment. We collaborate daily with our colleagues across North America and around the globe and are closely aligned with the firm’s leadership. As we build a high-performing team to take the organization to the next level, we are looking for talented marketing and communications professionals to join us as we make a difference!

The salary range for this full-time role is $185K-$250K per year. Ranges are determined by role and level and represent a good faith effort to provide a fair and equitable salary. This range is a reflection of base salary only, not of a total compensation package.  Please note Turner & Townsend reserves the right to pay more or less than the posted range, depending on candidate’s experience and qualifications.

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. 

Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list. Any speculative or unsolicited CV’s will be treated as a direct application. 

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.  

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Please find out more about us at www.turnerandtownsend.com/ 

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.