MelroseWakefield Healthcare is a coordinated system of hospitals, physician practices and community-based services providing care for communities throughout north suburban Boston. We are distinguished by the range of clinical care and services we provide locally for the continuum of care in clinical collaboration with Tufts Medical Center, as well as an affiliation with the Lawrence Memorial. Our focus is simple: a better approach to providing health care, we bring together top-quality primary, emergency and specialty care, locally. Everything you and your family need, right in your neighborhood to be your best healthy.

Responsible for handling all inbound and outbound Patient Access to/from the HHMA Patient Access Center.  The majority of Patient Access will involve scheduling patient appointments for the individual HHMA physician offices, a key function in supporting outstanding healthcare access for all patients and physicians. The Coordinator will obtain and maintain all pertinent information and documentation to ensure timely and thorough access to appointments and will register patients by collecting demographic and insurance information.   The Patient Access Center Coordinator will function as part of a multidisciplinary team that supports HHMA’s patients, providers and staff. The Coordinator must strive for first Patient Access resolution whenever possible and will field a wide variety of requests and questions.

EDUCATION:

• Level of knowledge equivalent to Associates degree in related field.  A bachelor’s degree is preferred.

EXPERIENCE:

• Demonstrated knowledge of pertinent technology solutions.
• One to three years of patient access or customer service experience preferred.

SKILLS/ABILITIES:

• Good interpersonal, organizational communication skills; both verbal and written.
• Ability to prioritize and respond effectively to multiple and /or changing job expectations.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. MelroseWakefield Healthcare reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

COVID-19 POLICY:

Please note that effective October 1, 2021, as a condition of employment at MelroseWakefield, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.