MelroseWakefield Healthcare is a coordinated system of hospitals, physician practices and community-based services providing care for communities throughout north suburban Boston. We are distinguished by the range of clinical care and services we provide locally for the continuum of care in clinical collaboration with Tufts Medical Center, as well as an affiliation with the Lawrence Memorial. Our focus is simple: a better approach to providing health care, we bring together top-quality primary, emergency and specialty care, locally. Everything you and your family need, right in your neighborhood to be your best healthy.

Job Summary: 

Welcome and provide assistance and direction to patients, visitors, guests and all others entering the hospital main lobby so they start their experience in the best possible way.

Essential Duties and Responsibilities:

• Greet and welcome patients/visitors to the hospital as they enter in a friendly, and professional manner.
• Give information to patients/visitors such as directions, general information such as visiting hours, call cabs or ride shares, and phone numbers.
• Enforce hospital policies such as visiting, health screening, and safety precautions as applicable.
• When needed Assist patients/visitors with transportation to their locations.
• Promptly answer phones using a standardized script.
• Remain calm and alert, especially during high stress and emergency situations.
• Respond to patient and visitor complaints in an empathetic manner. Perform service recovery when necessary and escalate situations through the correct chain of command.
• Monitor lobby for cleanliness and stock supplies, including hospital owned patient used equipment, as needed
• Properly clean and sanitize work surfaces and equipment adhering to infection control standards as applicable

Other duties and responsibilities:

• Other duties as assigned

EDUCATION:

• High School education or equivalent required. 

EXPERIENCE:

• 1-3 years of experience.

SKILLS/ABILITIES:

• Excellent communication and listening skills.
• Well groomed, professional appearance and presence.
• Excellent customer service skills.
• Work efficiently in a busy environment.
• Ability to problem-solve and troubleshoot.
• Must be computer literate and possess basic knowledge of MS Office

All your information will be kept confidential according to EEO guidelines.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. MelroseWakefield Healthcare reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

COVID-19 POLICY:

Please note that effective October 1, 2021, as a condition of employment at MelroseWakefield, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.