MelroseWakefield Healthcare is a coordinated system of hospitals, physician practices and community-based services providing care for communities throughout north suburban Boston. We are distinguished by the range of clinical care and services we provide locally for the continuum of care in clinical collaboration with Tufts Medical Center, as well as an affiliation with the Lawrence Memorial. Our focus is simple: a better approach to providing health care, we bring together top-quality primary, emergency and specialty care, locally. Everything you and your family need, right in your neighborhood to be your best healthy.

The office assistant in our busy and growing practices is responsible for all administrative office support for the practice and creates a positive experience for patients and visitors.

• The office assistant is responsible for scheduling appointments that have been requested through the patient portal, scheduling follow-up appointments requested by providers, and correcting registration errors through our EMR workqueue.
• The office assistant will verify insurance eligibility prior to appointments and is responsible for checking for/requesting referrals as well as confirming appointments. Responsible to follow up with no shows, and communicate any billing issues prior to appointments.
• Answers all incoming phone calls and addresses messages in the phone triage pool.
• Obtains prior authorizations for provider visits, diagnostic procedures and tests. 
• Maintain and ensure HIPAA compliance with patient medical records and personal health information including updating patient profile.
• Maintains a professional attitude and provides for a positive and welcoming environment.

• High School Diploma or equivalent. Further education or training in business administration or healthcare related course of study or comparable education desired.
• Health care experience desired, preferably in a physician’s office. Knowledge of medical terminology helpful.
• Excellent computer skills needed. Experience with EMR software desired.  
• Excellent interpersonal skills necessary in order to deal effectively and courteously with patients, families and co-workers.
• Ability to prioritize work and complete tasks in a timely manner.
• Ability to multitask and work independently and accurately with excellent follow-through.
• Must be highly motivated and dependable.

About Tufts Medical Center Community Care:
Formerly known as Hallmark Health Medical Associates Tufts Medical Center Community Care is comprised of more than 90 primary care doctors, nurse practitioners, physician assistants and specialists. We provide patient care in internal medicine, family medicine, obstetrics/gynecology and multiple specialties, including gastroenterology, rheumatology, surgery, neurology and neurosurgery, hematology and oncology, endocrinology, and infectious diseases. Tufts Medical Center Community Care is affiliated with MelroseWakefield Healthcare, including MelroseWakefield Hospital and Lawrence Memorial Hospital of Medford.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. MelroseWakefield Healthcare reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

COVID-19 POLICY:

Please note that effective October 1, 2021, as a condition of employment at MelroseWakefield, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.