MelroseWakefield Healthcare is a coordinated system of hospitals, physician practices and community-based services providing care for communities throughout north suburban Boston. We are distinguished by the range of clinical care and services we provide locally for the continuum of care in clinical collaboration with Tufts Medical Center, as well as an affiliation with the Lawrence Memorial. Our focus is simple: a better approach to providing health care, we bring together top-quality primary, emergency and specialty care, locally. Everything you and your family need, right in your neighborhood to be your best healthy.

• Under the direct supervision of the Site Lead, Clinical Supervisor and Medical Director the Psychiatric Clinical Assistant is reponsible for a wide variety of duties.  
• Prescription support - calling patients, pharmacy, checking MassPat, when appropriate.
• Setting up prescriptions by documenting last appointment and next appointment.
• Prescription prior authorization support – assist prescribers in completing prior authorization process, including filling out forms and calling payers.  
• Insurance authorization – assist clinicians in obtaining authorizations.  
• Assist in making referrals to other providers.
• Acts as the patient's advocate in booking specialist appointments and diagnostic services.
• Schedules patients for these services and obtains referral to enhance efficiency. 
• Complete various patient letters (jury duty, housing authority, airlines, utilities) etc.  
• Assist with filling out patient disability and leave of absence forms.  
• Assist with medical record requests and adhere to HIPAA regulations.  
• Update EMR registration to make sure patient information is correct.
• Assist front desk in calling patients to remind them of appointments.
• Calling patients when they missed an appointment.  
• Scan all consults, letters, hospital interaction sheets, discharges, admission sheets, and clinical notes in patient EMR.

EDUCATION:

• HS graduate or equivalent with 1-2 years college preferred.

EXPERIENCE:

• 1 - 3 years experience in a psychiatric or medical practice setting.

SKILLS/ABILITIES:

• Patient, organized, attention to detail, follow-up with multiple conflicting demands.  Flexible with diverse information.  Maintains positive interpersonal skills.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. MelroseWakefield Healthcare reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

COVID-19 POLICY:

Please note that effective October 1, 2021, as a condition of employment at MelroseWakefield, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.