MelroseWakefield Healthcare is a coordinated system of hospitals, physician practices and community-based services providing care for communities throughout north suburban Boston. We are distinguished by the range of clinical care and services we provide locally for the continuum of care in clinical collaboration with Tufts Medical Center, as well as an affiliation with the Lawrence Memorial. Our focus is simple: a better approach to providing health care, we bring together top-quality primary, emergency and specialty care, locally. Everything you and your family need, right in your neighborhood to be your best healthy.

The Medical Secretary in this family practice is responsible for all administrative office support for the practices; assisting with scanning and importing, medical records processing, portal monitoring and answering and directing phone calls for providers leaving the system.

• The medical secretary maintains a professional attitude and provides for a positive and welcoming environment.
• Answers all incoming phone calls, schedules appointments and addresses messages in the phone bucket. 
• Maintain and ensure HIPAA compliance with patient medical records and personal health information including updating patient profile.

• High School Diploma or equivalent. Further education or training in business administration or healthcare related course of study or comparable education desired.
• Health care experience desired, preferably in a physician’s office. Knowledge of medical terminology helpful.
• Excellent computer skills needed. Experience with EMR software desired.  
• Excellent interpersonal skills necessary in order to deal effectively and courteously with patients, families and co-workers.
• Ability to prioritize work and complete tasks in a timely manner.
• Ability to multitask and work independently and accurately with excellent follow-through.
• Must be highly motivated and dependable.

All your information will be kept confidential according to EEO guidelines.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. MelroseWakefield Healthcare reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

COVID-19 POLICY:

Please note that effective October 1, 2021, as a condition of employment at MelroseWakefield, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.