We’ve worked in the FinTech/RegTech/LegalTech for over seven years, testing and using new technologies and the latest innovations. During this time, we noticed that the World would be more digital and remote. EU has new regulations on electronic identification and trust services for all electronic transactions. By September 2023, it will become mandatory in the EU - to provide Digital Wallets to all citizens.

Due to the significantly growing interest in a new generation of Identification solutions, most Self-Sovereign Identity (SSI) sector players are working on end-user Digital Wallets, leaving the development of corporate applications to the vendors and developers.

We build the first-ever API platform using Self-Sovereign Identity (SSI) protocols for Digital Identity Management: corporate and transactional identity solutions, corporate governance, KYC, KYB, AML, GDPR and other frameworks. We solve regtech, compliance and cybersecurity issues via decentralised identity technologies, providing Online Trust and Security.

WHAT YOU ARE GOING TO DO:

• Provide first-line support via Zendesk for a group of companies (about ten companies with their infrastructure, more than 50 domains);
• Diagnose and troubleshoot technical issues, including account setup and network configuration;
• Properly escalate unresolved issues;
• Administrate Microsoft 365/Google Workspace;
• Support of many popular SaaS (around 100 systems and tools - Zoom, Slack, Notion, 1Password, Miro, etc.);
• Create a knowledge base for users in the Help Center of Zendesk;
• Work with new hardware orders and inventory system;
• Read and use best practices in your work.

WHO WE ARE LOOKING FOR:

• 1+ year experience in technical troubleshooting (hardware, software, networking);
• Hands-on experience with Windows/macOS environments and Linux knowledge is nice-to-have;
• System administration knowledge in the Microsoft environment (Azure, O365, Intune, GPO, security) at the level of AZ-900, SC-900, MS-900, MS-100;
• Strong written and verbal communications skills in English, including technical writing skills;
• Good organizational skills and the ability to work responsibly with or without direct supervision.
• Time-zone: CET+-3 hours.

• We have successfully proved that our product is (and will be) required worldwide
• Work directly with an experienced start-up team in a very hot industry
• Work on the cutting-edge of technology 
• Challenging projects with enough possibilities for personal development
• Flexible hours to give you freedom and increase the productivity
• Working in a team of the most senior developers with high standards and looking out for the most efficient solutions
• Learning environment and budget, the best place for self-realization and growth.
• Top-notch work equipment
• Vacation and holidays in accordance with your country of residence 
• Competitive salary (15000 - 24000 EUR gross)
• Be a part of the international team of outstanding talents
• Remote work.