Client Success Manager

  • ., Mexico City, ., Mexico
  • Employees can work remotely
  • Full-time

Company Description

We’re looking for a Client Success Manager to join our expanding Americas Sales and Business Development team. Based in Lima, Peru, Mexico City or Lakeland, Florida you will be part of a team responsible for scaling Trustonic’s large, enterprise clients in the Americas and driving revenue growth. Travel is expected to represent a significant proportion of time.

Who we are...

At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.

Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.

We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.

Click here if you would like to find out more about Trustonic's culture code.

If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!

Job Description

A bit about the team and what you'll deliver...

The Americas sales and business development team is responsible for creating new business opportunities, establishing and nurturing customer relationships and delivering customer solutions all across the Americas.

Reporting to our VP Sales, Americas we are looking for a customer-focused Client Success Manager who can easily integrate themselves to the client opportunities of the Americas.

As a Client Success Manager, you will deliver: 

  • Growth in existing, contracted accounts by driving Telecoms Platform license consumption and business care expansion.
  • Strategic relationships with key business stakeholders to create long-term partnerships with our clients.  
  • Appropriate products/services to clients that meet their needs to drive ROI from the Telecoms Platform.
  • Strategic account plans and growth execution for a set of assigned large enterprise accounts- Mobile Network Operators and large Retailers.
  • Client quarterly business reviews and gaining customer buy-in for new projects to expand the use of the Telecoms Platform for mobile device financing and supply chain protection.
  • Customer and market insight to support the development of the wider go-to-market strategy.
  • Translated market feedback and collated data and information to provide guidance for our product strategies.
  • Insight, support and collaboration across the Americas team to maximise sales opportunities.

Who you are..

As the Client Success Manager, you will be:

  • able to thrive in a dynamic, constantly evolving, small team environment
  • balance high-level strategic thinking with hands-on tactical work to get things done quickly
  • excellent in triage with the ability to prioritize projects and work
  • entrepreneurial with an inherent sense of urgency; not afraid to take risks and get things done quickly while maintaining high standards
  • customer and business oriented
  • rigorous in following through business opportunities to conclusion
  • prepared to invest whatever effort is required to get the job done (including travel)
  • tenacious, with a problem-solving approach to collaboration
  • organized, rigorous and autonomous
  • able to build strong relationships with team members and clients
  • able to operate with integrity and transparency and conduct business in a proper manner

Qualifications

What makes you, you...

Experience

  • Preferred experience in Mobility products (mobile devices, mobile services, mobile software)
  • Demonstrable Client Success experience at a Technology company
  • Experience with CRM software (e.g. Salesforce)
  • Hands-on experience with driving revenue growth

Languages

  • English, both written and spoken
  • Spanish, both written and spoken

Qualifications

  • Degree, MBA or relevant experience

Knowledge:

  • Must have a strong understanding of the mobile device ecosystem, service providers, and mobile app protection
  • Must have a strong understanding of cloud-based platforms

Technical skills: 

  • Strong sales and refined negotiation skills with the ability to foster relationships, assess partnership viability, work through complex client organizations
  • Strong verbal and written communication skills, and ability to speak effectively to any audience- written and conversational fluency in Spanish and English
  • Ability to deliver engaging presentations
  • A natural self-starter who can work effectively on their own taking ownership of important accounts
  • A team player with strong persuasion skills able to drive consensus across multiple stakeholders

 

Additional Information

Trustonic is an equal opportunity employer.  We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.

    Trustonic is an equal opportunity employer.  We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.