Trustonic was formed by established industry leaders ARM (Softbank) and Gemalto, and our mission is to provide the best security for smart devices and the apps that run on them, enabling mobile app and IoT developers to build the trust required to deliver apps and services to their customers that are simple, fast & secure.

Our security platform is embedded in more than 1.5 billion devices and our software protection tools are used by device manufacturers, banks, FinTechs, payment providers, cryptocurrency platforms, mobile network operators, IoT developers, automotive manufacturers, and government bodies to secure their devices & sensitive apps. We’ve also extended our mobile security leadership to the Internet of Things as well.  Our ground breaking IoT solutions deliver a new level of long-term security, integrity & trust to the billions of devices that will provide data to the cloud AI and machine learning platforms of the future.

We are proud to be a small company making a difference to a huge ecosystem from silicon IP and chipsets all the way through to B2B and B2C/G2C mobile apps and IoT.

If you want to work in a nimble, innovative company with great backers, an exciting ecosystem and the opportunity to change the way people, things, and services interact – we’d love to hear from you.

Roles and responsibilities

The key responsibility will be to assist with customer support for the Managed Trust services. This includes infrastructure components such as web services/back-end databases/Amazon cloud. This position requires working with customers and colleagues located worldwide.

The main responsibilities of the Managed Trust Support and Operations Engineer are:

• Support the Managed Trust services, answer technical queries from customers and internal staff
• Monitoring and troubleshooting of the operational infrastructure
• Extending monitoring scripts and raising issues as necessary
• Liaise with managed service providers
• Develop and extend business level reporting, primarily in SQL
• Assist with the on-boarding of new customers
• Be involved in end-to-end testing from devices to servers
• Work closely with the development teams on third line support issues

• A bachelor’s degree in computer science/engineering or equivalent technical training

• Knowledge of ITIL at foundation level

Skills

• An analytical mind-set, able to approach a problem in a systematic manner
• A problem-solver, with a drive for continuous improvement in service delivery
• An independent team member, able to work autonomously on tasks in a holistic way
• Technical understanding of mobile devices, servers and security
• Fluency in English is required as it is the business language in the Company

Experience

• Previous experience of providing customer support
• Knowledge of a trouble ticket system such as Jira or Zendesk
• Scripting in shell script/python or coding in Java
• Experience working with, querying and optimizing large RDBMS SQL queries
• Knowledge of web services technologies (SOAP, REST)
• Knowledge of cryptography and certificates
• Experience building and maintaining CI tools (Jenkins) and scripting
• Experience managing software deployments
• Ability to work within international teams

Personal abilities 

• Team player
• Customer service orientated
• Top notch tenacious problem-solving skills
• Able to thrive in a dynamic, constantly evolving, small team environment
• Prepared to invest whatever effort is required to get the job done
• Operate in integrity and transparency and conduct business in a proper manner
• Organised and autonomous