Host/Hostess - Palo Alto

  • 180 El Camino Real, Palo Alto, CA 94304, USA
  • Full-time

Company Description

Working at True Food Kitchen is unlike anything else you’ve experienced before. Since our menu is a journey into a new way of eating, those who prepare, present and serve the food are key to telling our story. Our family of chefs, managers, cooks, servers, bartenders, hosts, dishwashers and more are the key ingredients to our growth and success. Join our growing team and we’ll show you how passionate we are about making your career goals come TRUE.

Job Description

As the initial guest contact, the host/hostess sets the tone for the entire dining experience. The host/hostess plays an essential role in establishing a positive and lasting relationship with our guests by being warm and gracious upon arrival and during departure. The host/hostess plays a critical role in the guest experience by ensuring an expeditious and seamless flow of service through accuracy of quote/wait times. Greet guests and make them feel comfortable by establish a personal connection

  • Welcome/greet/thank guests upon arrival and departure to TFK standards
  • Make all our guests feel comfortable and let them know you’re there to personally take care of them
  • Knows regular guests by name, their preferences and special requests
  • Answer the phone promptly and with a smile
  • When on a wait, record guest’s information accurately, provide an estimated wait time, and seat accordingly
  • Accommodate guest seating preferences as often as possible without compromising the flow of service
  • Understand and adhere to all safety, sanitation and administrative procedures
  • Provides complete and timely communication to other staff members throughout the shift as necessary
  • Seat guests to TFK standards
  • Checks and maintains and keeps the front desk area clean, organized and with adequate supplies
  • Ensures entry, windows, and floors are clean and to sanitation standards
  • Understands and follows proper rules of hygiene and restaurant safety measures

Qualifications

 

 

 

  • 1-year experience in a high-volume restaurant preferred
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace
  • Attention to detail, well organized and a desire to serve guests and enjoy working as part of a team
  • Must be able to accurately input information on paper or computerized system
  • Must be able to work in a fast-paced, loud environment and be able to walk or in a standing position for extended periods of time (up to 8 hours)
  • Must be able to work nights, holidays and/or weekends

 

 

Additional Information

We have a successful and professional work environment with opportunities for growth and a development program to get you to that next position in your career.

  • 35% restaurant discount
  • Plenty of hourly team members to easily switch shifts with
  • Flexible schedule
  • Competitive wages
  • Opportunities to rapidly grow your career
  • Casual and fun work environment

We'd love to meet you in person.

 

 

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