Trucell is an established IT services company based in Australia, specializing in providing tailored solutions to radiology practices, including managed IT services, diagnostic monitors, and healthcare-specific technologies. With over 15 years of experience and a team of 21 employees, Trucell has a proven track record of supporting radiology practices with innovative solutions. We are now expanding our operations to Chile and looking to establish ourselves as a trusted provider for radiology IT services and diagnostic monitors in the region

• Evaluate inefficiencies and recommend optimal business practices, system functionality, and behaviours. 

• Identifying, investigating, and analysing business processes, procedures and work practices. 

• Identifying and evaluating inefficiencies and recommending optimal business practices, and system functionality and behaviour. 

• Taking responsibility for deploying functional solutions, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system. 

• Acting as a central reference and information source, providing guidance and assistance in the system project decision making process. 

• Prioritize and manage workflows to ensure tasks meet client-focused deadlines and service levels. 

• Provide exceptional customer service using strong communication and negotiation skills. 

• Manage, maintain, and troubleshoot servers to ensure optimal performance and reliability. 

• Perform regular server backups, upgrades, and patching as per security and operational requirements. 

• Monitor server health and proactively address potential issues to maintain uptime. 
  Implement and oversee security measures to protect server environments and data integrity. 

• Provide training on desktop environments and applications to end-users as required. 

• Offer Tier 2/3 technical support, including diagnosing and resolving hardware/software issues. 

• Configure, install, monitor, and support ICT environments with technical expertise. 

• Administer and maintain the company’s IT infrastructure components including Cloud services, VMware Clusters, M365, AD Services, ITIL, MS Exchange, and other core platforms 

• Manage and maintain Microsoft 365, Azure AD, and email gateway defenses (e.g., Barracuda, Microsoft Defender). 

• Setup and manage IT equipment, including laptops, printers, and network switches. 

• Develop and maintain ICT documentation, including knowledgebase articles, work instructions, policies, and operational procedures. 

• Conduct regular system reviews and generate efficiency reports with actionable insights. 

• Deploying and managing the 3CX phone systems/servers. 

• Offer on-site and remote operational support to client sites as required. 

• Must be a graduate of Bachelor's Degree in Information Technology and/or any related courses 

• Proven experience as System Analyst, at least 2-3 years experience. 

• Proficiency in server management, Microsoft 365, Azure AD, and cloud-based phone systems like 3CX 

• Well verse in IT Documentation and must be organized 

• Ability to work collaboratively in a team and independently manage workflows. 

• Strong knowledge of hardware/software troubleshooting and ICT system configurations. 

• Willing to travel and do onsite support 

• Ability to work collaboratively in a team and independently manage workflows. 

• Salary Offer: AUD 70k – 80k 

• Be part of an exciting international expansion, driving growth in a new market.
• Work with a supportive Australian team and industry-leading partners like LG.
• Opportunity to shape the future of radiology IT services in Chile.
• Competitive salary and opportunities for growth as the business develops.

How to Apply:
Please send your resume and a cover letter detailing your experience and vision for growing Trucell’s business in Chile to [Email Address].

Note: This role is critical to our expansion, and the selected candidate will play a pivotal role in establishing Trucell’s reputation as a trusted provider for radiology IT services in Chile. We are also employing a local IT Field Technician to provide technical support and work closely with the BDM to meet customer needs effectively.