QA Analyst

  • Toronto, ON, Canada
  • Employees can work remotely
  • Full-time

Company Description

Founded in 2017, TripArc is a privately held software company that powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network of suppliers enables our clients seamless real time access to a comprehensive range of travel options and services globally with over $750 million worth of transactions managed through our platform annually - all at the industry’s best rates for travelers and rates of return for travel advisors and tour operators.

Our industry leading platforms address the current challenges the travel industry is facing because of the pandemic and offers solutions in technology, purchasing, finance and marketing.  We deliver solutions to travel professionals in the most effective way possible based on our deep experience with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – we have real insight into the needs of tour operators and travel agencies today.

TripArc’s goals are simple. To make our distribution network of over 1400 travel entities and our network of suppliers and agents more profitable, efficient and help them create truly unique travel for their clients.  The travel industry was impacted by the pandemic, but as leaders in the industry, our turnaround has been significant and is gaining momentum. With the pent-up demand we are already seeing, we are here to help our clients make the most of it. 

Job Description

Our new QA Anlayst will join one of three teams at TripArc, each focused on one of the key elements of our distribution network (operators, agencies, suppliers).  All three teams are in growth mode as we expand development of new features and continue the process of migrating legacy code to new front-end frameworks and a microservices architecture, helping us to rapidly scale as the rush of new clients builds. Depending on the team you join, you may work on projects which enable our luxury travel advisors to create compelling travel experiences for their clients, optimize the products presented to our luxury travel advisors based on various factors, or work "behind the scenes" on the back-end of our software where the magic of mixing, matching and pricing happens.

We converted to an Agile methodology a couple of years ago and are now a fully enabled Agile department that prioritizes work based on the value it brings to our clients. During each two-week sprint, our developers plan, write, test, integrate and bug fix while collaborating on teams with skilled Business Analyst, UX and product resources, which are dedicated to the team. We hire problem solvers, not technicians and look for self-motivated individuals with diverse backgrounds able to use the best tool for the job, contribute new ideas, and help bring them to life.

You will plan and test while collaborating with a team of skilled and passionate developers. You have full knowledge and experience with an agile development and don’t shy away from a challenge. You are a self-motivated individual who has a diverse background and brings hands-on experience, and who wants to work with exciting platforms, contribute ideas, and see them come to life.

Key Accountabilities:

  • Create and document test cases to align to user stories
  • Provide your assessment of test results to team members and work with them on resolution
  • Develop, establish and execute quality assurance measures and testing standards for new and existing applications and products 
  • Ensure that testing activities allow applications to meet business requirements and systems goals, fulfill end-user requirements, and identify existing or potential issues 
  • Communicate test progress, test results, and other relevant information to project team members and stakeholders 
  • Review the test results, reporting any exceptions, and prepare the required documentation for signoff and implementation into the production environment 
  • Maintain existing Quality Assurance scripts and documentation
  • Actively participate in team meetings and offer recommendations/ideas on initiatives


  • Bachelor’s degree or equivalent job experience.
  • Demonstrated experience (3 years) as a QA Analyst or in a related field such as Software or Application Development 
  • Excellent analytical and problem- solving skills to create and execute test plans/scripts 
  • Strong verbal, written, and interpersonal skills. Ability to interface effectively with cross functional teams and ability to work independently 
  • Ability to test software from a technical and non-technical perspective 
  • Excellent time management skills and the ability to contribute to multiple projects simultaneously 
  • Superior time management, multitasking skills, and the ability to prioritize tasks and meet set timelines minimal supervision.
  • Ability to write intermediate SQL
  • Experience with test case management tools 

Nice to Have

  • Experience with Automated Testing Tools an asset (Selenium or similar)
  • Work experience in the travel industry
  • Actively participate in team meetings and offer recommendations/ideas on initiatives

Our Stack

We build our software on the Microsoft stack. Our web-based platforms utilize modern JavaScript frameworks such as Blazor, Angular (mostly) and React (legacy) over a Microsoft .NET Core MVC application base. We implement RESTful WebAPIs to interact with our relational database systems (such as SQL Server) using the Entity Framework. Additionally, our custom-built APIs also reach into our CMS and caching middleware.  Other technologies we work with include SOLR, Redis, RabbitMQ, Kubernetes, MongoDB, Couchbase, Docker, Cloudinary, GraphQL, Ingenico, AJAX, HTML5 and Bootstrap. We use the VS 2019 Pro IDE for development.

We are currently upgrading and migrating to a microservices architecture and the latest automated build tools and this role will offer people we hire the opportunity to be involved in evaluating our options and defining the optimal approach to implementation.


Additional Information

Cultural Fit

  • Thrives working in a technology and KPI driven organization.
  • Able to thrive in an entrepreneurial environment.
  • Passionate about travel and all that surrounds it.
  • Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
  • Ability to build trust and work through conflict both upwards and downward.

We know that our success is dependent on the people who join our team, which is why we recruit the best. Our team is made up of owners; people who are smart, low ego, and who are accountable for their results.  We all play a part in the success of the company and are proud of what we do.

We thank all candidates for their interest however only those selected for an interview will be contacted.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.