The Triad Group is a vertically integrated, locally owned group of healthcare companies, uniquely positioned to provide a variety of personalized healthcare solutions to seniors across North Carolina.

In addition to providing short- and long-term care through our affiliate companies, we employ more than 1,200 employees statewide. The Triad Group also provides medical supply and institutional pharmacy service through its affiliate, the Holladay Medical Group.

Claims Deduction Management.
Administrative Support.
Support and resolve administrative activities by maintaining communication flow and serving as a liaison for the Sales Team.
Interface with Customers and Clients to ensure outstanding customer service Promotions Forms Management.Maintain efficient forms management process through consistent application and training.Skills: Strong skills with Microsoft Office Suites (spreadsheets, word processing, presentation development).
Principals only. Recruiters, please don't contact this job poster.

Customer Service Representative
Using a computerized system, this position responds to customer inquiries in a call center environment. May perform one or more of the following:

•Responds to telephone inquiries and complaints using standard scripts and procedures.
•Gathers information, researches/resolves inquiries and logs customer calls.
•Communicates appropriate options for resolution in a timely manner.
•Informs customers about services available and assesses customer needs.
•Provides functional guidance, training, support and assistance to lower level staff.
•Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
•Prepares standard reports to track workload, response time and quality of input.
•Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
•All other duties as assigned.

High School Diploma or GED equivalent
Ability to work 35-40 hours per week
Experience effectively implementing change and demonstrated results in execution
Prior Leadership experience leading, developing and selecting teams in customer service
Availability to work all shifts, weekends, and holidays based on business needs

All your information will be kept confidential according to EEO guidelines.