Travelstride is an ambitious Venture-funded Seed stage company led by industry & startup veterans that is serving a large, long-term growing opportunity. Our investors include JetBlue Technology Ventures, NFX (top VC for marketplaces), New York Angels, Sand Hill Angels, and the founders of Trulia, Get There, Hipmunk, TripIt, and Google Now.

We are the top US marketplace for tours, private tailor-made vacations, & adventure trips. Our platform hosts more than 50,000 travel experiences across every continent from ~1,500 of the world’s best travel companies and local experts. With over 125,000 trusted reviews, Travelstride enables travelers of all types to explore the world with ease and confidence. And we are expanding into becoming the most useful and engaged online community for the top 10% of passionate travelers. 

We are a values and mission driven company. Here's what's most important to us:

Our purpose: Bring wonder, joy, learning, and connection through better and more frequent travel.

Our mission: Foster a community connecting travelers with wonderful places, people and experiences.

Our vision: Become the most useful travel community, where people of all types find, share, and book wonderful trips.

Our mantra: Think big. Start Small. Move fast. First do it. Then do it right. Then do it better.

Our core values: Arete, Speed, Grit, Daring, Balance, Growth mindset, Responsibility, Proactive, United, Fun, Resourceful, Trustworthy

You will own the supply side of our experiential travel marketplace and grow revenue with a focus on creating the most successful partnerships with Tour Operators, DMOs, Travel Advisors and Affiliates.

You will be a key part of an elite team that is passionate about travelers experiencing extraordinary trips across the globe. While Travelstride is already the #1 US reviews site for multi day tours and adventure packages, we are still at the beginning of our journey, recently launched a major new product, and you will have a big impact on our growth trajectory, revenue and company strategy.

This is a “farmer” role. You will work with existing partners, guiding them through the onboarding process and supporting them throughout the relationship. You will manage an operations team that adds and checks trip content ensuring productivity and quality. You will generate account reports of customer performance on Travelstride and share with partners. We are a lean team, so you will touch all facets of the business, working closely with the Business Development Representative, the Product team, Tech team and junior team members.

Your goals:

1. 95% customer retention

2. 80% NPS score

3. Gain backlinks

4. Optimize invoicing and revenue collection

5. Increase trip count on Travelstride

6. Increase number of traveler reviews on Travelstride platform

7. Translate and prioritize feedback from customers to Product and Engineering teams

Your core responsibilities:

• Supplier success: Maintain relationships with tour operator partners by providing support, information, and guidance

• Generate reports and reconcile bookings with our tour operator partners

• Research and recommend new opportunities for customer promotion

• Prepare invoices

• Manage operations team - prioritizing and checking data entry tasks

• Maintain quality service

• Be a flexible, hands-on team player

Requirements:

• 1-3 years experience as a Customer Success, Sales, Operations or relevant role

• Excellent spoken and written English

• Excellent knowledge of Google Suite products

• Hands-on experience with CRM software is a plus

• Understanding of marketing and negotiation techniques

• Fast learner

• Self-motivated with entrepreneurial results-driven approach

All about you:

• You seek adventure, love trying new things, don’t let hard challenges intimate you

• You are comfortable doing both extroverted work and introverted work, enjoying communicating ideas verbally and in writing

• You love to experiment with new operations strategies and use data to drive decisions

• You get excited to find solutions to get things done in an extremely efficient way

• You thrive working in a fast-paced, results-driven environment with varied responsibilities

• You crave nailing the details and are well known amongst peers for your organization ability - managing multiple projects at a time and successfully meeting deadlines

All your information will be kept confidential according to EEO guidelines. Must work in Travelstride’s Austin office (though we are partially remote for time being due to COVID).

Why work with us? The benefits:

• Seed-funded startup comp package with generous stock options and rapid increase potential

• $4,000 annual vacation credits through our travel partners

• Fun, driven, cohesive coworkers and team spirit - Regular company lunches and happy hours plus quarterly team outings & parties

• Meaningful work - you are helping more people travel internationally, and helping our global tour operator partners thrive as sustainable ventures

• The ability to make a major impact as an early team member at a growing startup with huge market size and impressive traction