Travelstart, the largest and fastest growing Online Travel Agency in Africa has just landed in Middle East! Here at Travelstart we are always looking for top-notch young talents to join our passionate Team.

The purpose of your role will be to interact with customers and support them via all channels (e.g. phone, email, website live chat) to ensure that Travelstart provides excellent Customer Service to all of its clients.

YOUR KEY RESPONSIBILITIES

Professionally process sales and/or customer service calls

Respond to customer queries across all relevant communication channels within a pre-determined timeframe

Resolve customer issues

Offer products and extras to clients

Maintain company and client confidentiality

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Queue management

Administrative tasks pertaining to Travelstart products and processes

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Collect and evaluate all relevant information to handle enquiries and complaints

Assisting other departments with specific duties when required

Booking and quoting of flights and packages as per client's requests

Recovery of failed or cancelled bookings

Calculation and quotation of Flights and schedule changes

YOUR PROFILE

Working knowledge of GDS

Experience in the Travel industry

Previous experience in e-commerce/online is preferable

Fluent in English and Arabic

Knowledge of Customer Service Principles and Practices

Problem analysis and problem-solving

Excellent interpersonal and listening skills

Excellent communication skills – verbal and written

Flexible and able to multitask

Diligent, accurate and details-oriented

Team player

Self motivated and proactive with a positive approach

Entrepreneurial mind-set

WHAT WE OFFER

Be part of the next fastest growing online business in Middle East

Experience an exciting blend of a vibrant start up environment and professional operations;

Work as part of a global, highly ambitious team and fast-growing company

Learn from some of the best entrepreneurs who have been building leading online businesses globally

Opportunities to work in other countries and/or for a higher position within the organization

Become part of a dynamic and highly motivated team with horizontal hierarchies

A great working atmosphere within in an international environment

Challenging and diversified tasks with direct responsibilities

Become an expert in the online space

Learn how to build an online start-up company from scratch in a truly entrepreneurial environment