TCS World Travel has hosted guests on adventures of a lifetime for over 25 years. TCS operates luxury jet tours under its own brand as well as for strategic partners, including National Geographic and Four Seasons. In 2017, TCS World Travel was named #1 Tour Operator by Travel + Leisure magazine and in 2018 was voted “Most Over The Top Trip” by readers of AFAR magazine.

TCS World Travel’s Luxury Custom Travel division creates extraordinary custom, travel experiences for individuals and small groups. The team utilizes their extensive destination experience to craft unique itineraries, custom tailored to the requests and desires of the client. TCS World Travel is a member of Travelopia, which is the world's largest collection of specialist travel brands.

The Product Development Manager oversees, expands and innovates a collection of journeys for marketing and selling purposes. This role helps to create innovative travel for our Luxury Custom Travel team through the development of our product offerings in our trip portfolio and through working collaboratively with our key partners to develop programs. Exercising discretion and independent judgement; this position sets pricing guidelines, ensures quality control and supports marketing efforts through the  implementation of medium-specific trip materials. This position also serves as the team’s procurement lead to set product delivery, service and commercially-minded terms with our partners. 

Essential Functions:

• Own the custom travel innovation process of ideation, testing and implementation of our trips library by working with internal and external partners
• Manage and report on data to support decision making around trips to build a strategic array of destinations and with an innovative approach to servicing our guests’ needs
• Set product delivery, service and commercially-minded terms with our partners by establishing and maintaining SOP's, conducting RFP's and ensuring post trip feedback for our partners
• Responsible for detailed supplier communications, year-round pricing and pre-journey advertisements
• Vet and consciously build rapport and relationships with domestic and international vendor via email and phone communication. You will understand the capabilities of each vendor and support them to ensure they produce exceptional guest experiences
• Manage the administrative elements of DMC relationships including; crafting schedules, identifying best options and possibilities, determining any complexities that need to be communicated to the Private Travel team for all custom journey trips
• Manage Softrip database by overseeing functions and maintenance including training, daily user assistance, and providing assistance to build private and/or custom trips
• Work cross-functionally with our Marketing teams to curate and execute  Custom Travel Team material
• Collaborate with Custom Travel Admin to update custom journey documents including the plotting chart, sales piece, final documents template and website as well as proofing all pre-trip documentation 

• 3-5 years’ experience in product management, travel industry preferred but not required
• Proficient in Microsoft Office Suite – Excel, Word and Outlook
  • Softrip and/or SalesForce experience a plus
• 2+ years in procurement or strategic negotiations preferred 
• Four-year degree or equivalent combination of education and experience
• Strong technical aptitude and skills to quickly learn new software tools
• Superb communication skills, including written content
• Ability to manage multiple tasks and meet deadlines, and work collaboratively within a team environment

TCS World Travel is an Equal Opportunity Employer and applicants have rights under Federal Employment Laws. To learn more, please visit: www.posterguard.com/eposter/U1200AFL1-ApplcntFdrlIntrntLcnsng.pdf