TCS World Travel has hosted guests on adventures of a lifetime for over 25 years. TCS operates luxury jet tours under its own brand as well as for strategic partners, including National Geographic and Four Seasons. In 2017, TCS World Travel was named #1 Tour Operator by Travel + Leisure magazine and in 2018 was voted “Most Over The Top Trip” by readers of AFAR magazine.

TCS World Travel’s Luxury Custom Travel division creates extraordinary custom, travel experiences for individuals and small groups. The team utilizes their extensive destination experience to craft unique itineraries, custom tailored to the requests and desires of the client. Our Luxury Custom Travel team has recently joined forces with Travcoa and together, the team creates a more robust category of unique luxury and experiential travel experiences. Both brands are members of Travelopia, which is the world's largest collection of specialist travel brands.

The LCT Operations Manager is responsible for managing the team of Operations Specialists, and the execution of the TCS Luxury Custom Travel journeys. They are responsible for hiring and managing a team of Operations Specialists. They also split their time on trip management of their own trips including guest satisfaction, quality control, budget management and vendor management to ensure we properly deliver a trip that is carefully crafted with unparalleled and meaningful experiences.  The Operations Manager works closely with Travel Consultants to take over guest proposals once the booking has been made, and with Travel Coordinators for support with documents and other administrative and accounting support.

Essential Functions:

• Own, develop and continuously improve the Luxury Custom Travel operations approach to building and executing custom trips
• Manage a growing team of Operations specialists. including interviewing, selecting, training, distributing tasks and projects, and performance reviews.
• Executes fantastic custom journeys based on the guest wishes and the agreed upon itinerary set forth in the proposal phase. 
• Responsible for overall trip execution for our trip components including; development of touring options, working with DMCs in putting together the logistics, surprise and delight elements, meals and special evening events, special experiences, transportation including commercial and private air, hotel accommodations and suite upgrades, charters of boats, trains, etc., special diet needs, special occasions, crew arrangements, advance staff itineraries and meetings, on the ground handling and tipping. 
• Inputs and manages all trip information in both our CRM and accounting systems, overseas all payments and accounting
• Responsible for assigned trip P&Ls, manages budgets and makes decisions on trip spend in coordination with the Travel Consultant
• Overall responsible for team’s trip execution, onboarding and training, as well as P&L management. Reports up to Managing Director to provide regular visibility and identify opportunities for improvement and provide solutions.
• Maintains vendor relations by communicating proactively to ensure all the details are planned ahead of time and guides are trained appropriately. Communicate the standards and expectations of TCS to ensure the execution of services to agreed standards. 
• Manages any trip incidents, emergencies or changes prior to the trip, while a trip is in operation or post trip. Communicate and escalate with the internal team for troubleshooting and guest communication.
• Keeps Travel Consultants and manager aware of changes including updates and trip revisions.
• Works with Coordinator and proofs all assigned trip documentation for integrity of product information.
• Manages all guest amenities, gifts (before, during and post travel), and surveys.
• Is responsible for overall guest satisfaction on the trip, checks in with local partners and makes recommendations to address any challenges.
• Able to travel for the company as needed (<10%)

• Previous experience managing operational tasks preferably in a travel related industry
• Track record demonstrating exceptional organizational and time management skills, and a demonstrated ability to smoothly handle multiple overlapping trips, and efficiently manage conflicting priorities
• Travel experience, particularly to top TCS World Travel destinations or in luxury travel, is very helpful but not required
• robust relationship-building skills with internal and external individuals, including a well-developed ability to rapidly build rapport with domestic and international vendors
• Prior experience understanding and overseeing itinerary development
• Management experience preferred but not required
• Requires a demonstrated ability to problem solve, particularly in times where time is short, and guests require immediate assistance.
• Strong oral and written communication skills along with a keen eye for detail
• A demonstrated ability to work cooperatively and cross-functionally with various internal stakeholders 
• Ability to understand, analyze and manage P&L's and budgets

TCS World Travel is an Equal Opportunity Employer and applicants have rights under Federal Employment Laws. To learn more, please visit: www.posterguard.com/eposter/U1200AFL1-ApplcntFdrlIntrntLcnsng.pdf