Reservations Sales Agent (Call Center)

  • Bothell, WA
  • Full-time

Company Description

Meet Europe Express, a wholesaler for European travel to travel agents nationwide. We pride ourselves on creating timeless, customizable vacations to 22 of the most popular countries in Europe for over 26 years. With an expanding team, we are seeking experienced travel enthusiasts for further growth and continued success.

Europe Express is a member of Travelopia, which is the world's largest collection of specialist travel brands. Each brand is individually operated, creating unique experiences that are centered around specific destinations, passions or interests.

Job Description

Europe Express is seeking a high-caliber sales professional to join our team in Bothell, WA.  This position will provide customers with expert advice, drive quality sales volume in line with the Europe Express business objectives, and ensure an exceptional customer experience along the way. 

  • Answer incoming calls and emails and complete travel arrangements for clients while ensuring the use of correct processes and procedures
  • Reach monthly sales targets while driving exceptional customer service KPI’s
  • Listen and ask the right questions to discover the needs of each individual traveler
  • Perform at all times with the aspiration to provide a trip of a lifetime
  • Maintain detailed and accurate notes in the Salesforce CRM for successful transition to the Customer Service team
  • Outbound relationship calling to travel agents and other prospect lists

Qualifications

  • 2+ years sales experience, motivated by revenue targets
  • Proven success driving sales through a disciplined process
  • Passion for travel and travel knowledge of European destinations
  • Call center experience highly preferred
  • Excellent verbal and written communication skills
  • Ability to multi-task, stay organized and manage time in a fast-paced setting
  • Problem solving and complaint resolution skills
  • Ability to work varying shifts, weekends required
  • Flexible with the ability to work independently and as part of a team
  • Computer proficiency including Microsoft Outlook, Word and Excel
  • Experience of different reservation systems and CRMs (e.g. Salesforce)
  • Positive can-do attitude with a natural ability to be inspirational

Additional Information

All your information will be kept confidential according to EEO guidelines.

Duties and responsibilities are generally performed in an office environment. Environmental conditions generally include ambient inside temperature, ambient inside lighting and ambient inside low noise levels. Mobility demands generally include frequent walking, sitting, and standing. Must be able to lift approximately 50 lbs. Sensory demands generally include keyboarding, computer terminal and telephone operation.