Market Operations Associate

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Full-time

Company Description

Traveloka is the largest flight and hotel booking service in Indonesia. Currently, we are expanding the business through Asia and target to be top 3 online travel agency in the near future. We providing to our customers' wide selections of the cheapest hotel rates and tickets for domestic and international flights.

Job Description

Data management - data verification & audit

  • In coordination with MPS, ensure agreement and sign up forms have been stored neatly both offline and online in coordination with MPS, ensure all partner data and information have been well-organized and searchable but treated highly confidential
  • Perform data verification & data audit such as ensuring agreements have been signed and new merchant sign up form has been clearly filled up and contain sufficient and clear data/information. Liaise with partners, MPMs, or MPSs, to complete data if required
  • Screening online visibility to scrap best market price and market offer for each new product and agreed commercial model
  • Distribute product information to MPS to be correctly recorded and to DCM for content creation

Manage traffic & operational issues with internal & external stakeholders

  • Monitor product and item visibility on all platforms of Traveloka that all have been updated and correctly-presented
  • Monitor and take actions to liaise with related stakeholders to resolve its issues, not limited to Marketing, Finance, MPM/S, CS-Ops, and Product Team. SLA Response: 30 Minutes unless with early notification
  • Monitor inventory management to ensure allotment is always available to gain optimum booking numbers
  • Manage AXES Troubleshooting documents for an exceptional refund and other issues

Supplier performance reporting

  • Provide a weekly report of live products and items status
  • Provide report of closed out allotments or inactive product and its actions to be resolved



  • Great eye in details, self-driven, love challenges, good communication skills, pro-active and get things done.

  • Experienced in data analysis, problem solving, and business controlling

  • Expert in Microsoft excel

  • Affinity or experience as administrator in tourism/e-commerce is a plus.

  • Team player, motivated and enjoys working in e-travel and hospitality.

  • Flexible and quickly adapt to the latest guidelines/changes on the policy and procedure

Additional Information

Join our ambitious growing team in building large impact consumer products and services, building real-time and big data systems and platforms, coming up with creative solutions to business and engineering problems, deCutriving insights from massive amount of data, and transforming industries with technology.