Air Specialist

  • Toronto, ON, Canada
  • Full-time

Company Description

Founded in 2011, Travel Edge is a $750 million privately-held company specializing in Leisure, Corporate & Events, and Tours travel. As North America’s largest luxury-focused travel company, Travel Edge has earned its place as a category leader, outpacing the industry with impressive growth and world-class technology. The company’s Leisure division has 10 offices in the US, Canada, and Bermuda, with over 750 expert advisors specializing in air, cruise, vacation, and VIP travel. The Corporate & Events division has four offices and 100 corporate travel and event planners specializing in corporations looking for a tailored and full-service travel management solution. The Tours division, Kensington Tours, has over 150 destination experts and offers custom and private guided tours to over 90 countries worldwide.

Job Description

The Air Specialist/Consultant work closely with Kensington Tours’s Destination Experts to facilitate all aspects of Air travel for the Company’s clients. Kensington Tours is a multi-award-winning premium and luxury tour operator offering tailor-made, private guided experiences to the world’s most extraordinary destinations. You will be responsible for coordinating complex international air itineraries utilizing the company’s preferred airline suppliers to present the best air itineraries and maximize profit for the company.  With the goal of increasing sales conversion for Kensington Tours land programs or on air only requests, there will be the need to deal directly with the client or the client’s travel advisor from time to time. A love of arranging and selling leisure air itineraries is a must.

Key Accountabilities:

  • Build air itineraries (primarily for US-based customers) and pricing options via the company’s proprietary booking platform and coordinate the clients land/tour booking to provide them a seamless travel experience.
  • Manipulate complex international itineraries for the purpose of best pricing options utilizing published and net fare pricing options while taking commission opportunities and preferred supplier strategy into consideration.
  • Work directly with Kensington Tours’ customers  (travelers) and/or their travel advisors 
  • Achieve monthly sales goals for air sales
  • Process ticket requests and manage all schedule changes submitted by the airlines ensuring there is no disruption to the client’s tour itinerary.
  • Maintain up to date knowledge of company’s airline contracts with preferred suppliers to ensure best utilization opportunities.
  • Utilize excellent customer service skills to resolve any issues that surface with customers air travel arrangements.
  • Stay fully informed and up to date on all airline rules and regulations and other industry requirements and accurately apply this information to all airline reservations offered as well as communicating any relevant information to the client.


  • 2+ years of travel sales experience;
  • Demonstrated experience with Air Sales and a familiarity with airline contracts, refunds, exchanges, consolidators, international airline commission and net fare agreements
  • Excellent knowledge of international airfare routings and worldwide geography
  • Experience with US originating air itineraries, ticketing and fare rules preferred
  • 2+ years Sabre GDS experience
  • Motivated to achieve sales targets and other Key Performance Indicators
  • Exceptional oral and written communication skills
  • Exceptional attention to detail

Additional Information

Travel Edge is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.