Receptionist - (healthcare facility)

  • 2230 McDonough St, Joliet, IL 60436, USA
  • Full-time
  • Department: Administration
  • Job Title: Receptionist
  • Status of Employment: Full Time
  • Shift Type: Day Shift (7am-3pm)
  • Name of Location/Facility: Joliet Terrace
  • Represented position?: This is a Non-Union position.

Company Description


  • Start Date:  ASAP 
  • Salary: $11.00 / hour 
  • Schedule:  Full time 
  • Shift:   7:00 am - 3:00 pm with an every other weekend rotation

Our leadership: 

Transitional Care Management has 12 different locations throughout Chicagoland.

  • Multiple centers give you the opportunity for advancement.  In fact, 16 of our current DONs & ADONs were promoted from within.
  • The culture that surrounds us is one of great patient care, and has the feeling of true support by those who work beside you. 
  • You have direct access to our executive team via our “iCare Line”, so you can openly express concerns or compliments.

Our center: 

Joliet Terrace is an Intermediate Care Facility (ICF) that has 120 Medicaid beds, proudly serving the behavioral/psych population – with a 5 Star Quality Measure rating & 4 Stars overall. 

Location:  We are next door to a church & school, we are situation in a quiet area that is 1.5 miles from I-80; very easy to commute to.

Job Description

Receptionist:  officially we title this job a Receptionist, but in other centers it may be called a Guest Services Coordinator or Desk Clerk. 


What you will do:

  • Greet all visitors, residents and staff upon entering or exiting the facility.
  • Maintain employee personnel records in accordance with State and Federal Regulation and as assigned by supervisor.
  • Answer phones and take accurate messages for all facility staff and residents.
  • Complete human resource tasks as assigned by supervisor.
  • Complete resident trust fund duties as assigned by Administrator
  • Develop, implement and maintain ongoing Quality Improvement programs to consistently monitor, measure and/or evaluate the quality of reception services.
  • Act as the initial contact for all visitors and provide assistance as needed.

What’s in it for you: 

  • High quality standards; in fact, many of our centers have a 5-star quality rating
  • Employee recognition & referral programs
  • Annual merit increase opportunities
  • We focus on building relationships with our residents and families.  In time, you may feel like they are your family too.
  • Our Activities/Events department goes beyond bingo.  We focus on the individual patient and as a result they are more engaged with you.

What our employees may say to you (excerpts from our employee survey):

  • “I feel like I make a difference here.”
  • “People here are willing to give a little extra to get the job done right.”
  • “When I look at what we accomplished, I feel a sense of pride.”




    What we need from you: 

    • Previous experience as a Receptionist is preferred but not required
    • Scheduling experience is a plus! 
    • Must be at least 21 years of age
    • Must have a good speaking voice and excellent communication skills.
    • Must be able to read, write, speak and understand the English language.
    • Ability to make independent decisions when circumstances warrant such action.
    • Must possess ability to deal tactfully with personnel, residents, family members,
    • visitors, government agencies/personnel and the general public.
    • Must possess leadership and the willingness to work harmoniously with other
    • personnel.
    • Must be physically capable of effectively hearing, seeing and speaking.
    • Must be able to physically and emotionally assist in the evacuation of residents during emergency situations.


    • High School Diploma or equivalent is required

    Computer Skills:

    • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)

    Additional Information

    What we’re doing to keep you safe:

    • PPE:  No PPE Shortages here!  We have PPE (including N95 & Surgical masks) for our team members.  Join us and we’ll keep you protected!
    • Virtual interviews, utilizing ‘video chat’ apps and software
    • Temperature screenings and routine health checks
    • And more …

    Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

    • Join us and love what you do again!

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