Be part of the Journey!

Air Transat is Canada's leading vacation carrier. It offers some sixty international destinations in over 25 countries in North America and Europe, as well as domestic and connecting flights within Canada. Each year, the airline carries some 5 million passengers.

 We work with respect, diversity and pride, and belong to one of the world's largest integrated tourism companies. When you choose Air Transat, you benefit from competitive compensation, a full range of fringe benefits and a travel advantages program, but first and foremost you work with a team of aviation enthusiasts.

Reporting to the Toronto Base Manager, the In-Flight Service Supervisor has an everyday crucial role towards the success of the cabin crew members. The In-Flight Service Supervisor is responsible for motivating, informing and coaching all crew members on a daily basis. They contribute to the promotion of a professional, motivating and pleasant work environment while ensuring the application of the company standards and regulations in place.

The In-Flight Service Supervisor is at the heart of the operations to support the teams, to detect any problems and/or irregularities surrounding the in-flight operations and to propose visionary solutions, while keeping in mind the reality of the cabin crew members.  The In-Flight Service Supervisor is fully aware of the reality surrounding daily operations and is actively involved in the continuous improvement of processes and procedures surrounding the customer and employee experience.

Responsibilities

The responsibilities of the in-flight service supervisor are to insure the professional development of their flight attendant team. 

• Inspire confidence while developing a professional and individual connection with each of your team members;
• Proactively give recognition.
• Communicate constructive and authentic feedback to your team member, nourishing a relationship of trust;
• Accompanies and contributes to the development of their flight attendant team members so that each is motivated to reach and exceed the expected performance levels, through a constructive approach in line with the company culture;
• In collaboration with the Labour Relation Advisors, you will investigate disciplinary/administrative cases, attend meetings and take appropriate actions and measures;
• Participates in the hiring process for cabin crew members;
• Represents the employer on one or more of the organization's local committees (Health and Safety, service, uniform, etc.);
• Conducts regular and sporadic operational visits to validate compliance with Canadian Aviation Regulations, occupational health and safety along with service standards. These extensive checks may be at the gates and in-flight;
• Reviews and actions various reports (performance, attendance, expense reports, KPIs etc.) of your flight attendant team;
• Participates in the emergency response plan and supports operations and cabin crew in irregular and/or emergency situations. 

• College Diploma
• Minimum of five (5) years experience as a Flight Attendant;
• Two (2) years of experience in employee management/supervision, in a unionized environment (an important asset);
• Ability and experience with Microsoft tools (Outlook, Excel, Word, Teams);
• Excellent oral and written French and English;
• Flexible schedule and irregular hours are an integral part of the job (mornings, evenings, weekends and holidays) in addition to offering periods of availability to be on call. 
• Willingness to travel internationally using a valid Canadian passport
• Successfully complete the initial cabin crew training.
• Must be able to obtain and maintain an airport restricted area identification card

Équité en emploi

Transat s’est engagée à favoriser un milieu inclusif et respectueux où l’équité a primauté. Nous nous efforçons de manière à rassembler un effectif qui reflète la diversité de nos clients ainsi que des communautés dans lesquelles nous voyageons. Nous encourageons alors les femmes, les minorités visibles, les minorités ethniques, les autochtones et les personnes avec des handicaps à soumettre leur candidature. Transat accommodera les personnes avec des handicaps tout au long du processus de sélection et d’embauche. Si vous avez besoin des mesures d’adaptation, communiquez avec nous afin que nous puissions ensemble combler vos besoins convenablement.