Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And this is just the beginning.

This 14-month temporary position offers a unique opportunity to make a significant impact on Air Transat's customer experience.

• Management of the customer experience team (2 specialists).
• Operational management of the customer experience budget, reporting to Marketing, Product and Customer Experience Management.
• Define marketing strategies aimed at increasing B2C customer satisfaction, acquisition and retention in order to achieve corporate objectives;
• Create coherence between brand image and customer experience.
• Define the pillars of the Air Transat experience and the tone of voice to be used.
• Organize and lead the Customer Workshop, which aims to provide a global view of the customer journey and its evolution.
• Be the voice of the customer: identify, understand and share the needs/expectations of strategic targets & our customer segments
• Use measurement and feedback tools to assess customer satisfaction, establish performance indicators and make recommendations based on results;
• Develop a customer recognition program
• Contribute to the continuous improvement of specific paths
• Collaborate with internal stakeholders (Journey owners) to deploy the brand experience in the customer journey.
• Analyze organizational intelligence on customer needs and market trends;
• Keep abreast of trends in customer experience, related methodologies and technologies, and in the airline industry.

• University studies in Marketing, Communications, or related field deemed relevant;
• Over 7 years' experience in a similar role
• Hybrid thinker: analytical and creative acuity;
• Experience in data analysis and transformation;
• Experience in strategy and project management;
• Ability to multi-task and manage multiple projects and stakeholders; 
• Experience in developing strategic campaigns, managing partner agencies;
• Highly skilled communicator, able to communicate ideas concisely, convey strategy;
• Ability to build strong collaborative relationships with a wide range of partners and to exert influence at multiple levels of the organization.
• Strong written and verbal communication skills in English and French.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. To facilitate the reading of this document, the masculine form has been retained.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. To facilitate the reading of this document, the masculine form has been retained.