Great journeys start with Trainline 

We are champions of rail, inspired to build a greener, more sustainable future of travel. Our purpose is our momentum. It makes us feel good, because we know we’re doing good. As we lead the way to a greener future, we do it together. We’re all about connections: with each other, with our customers and with the world. Just as our platform brings the world together, it’s our ambition that connects us. We motivate each other to go beyond our limits, to experiment, fail and to always grow. 

With over 110 million visits every month to our platform and £4.3billion in net ticket sales, we're always innovating and making moves towards our final destination — a world where travel is as simple, seamless, and affordable as it should be. 

And we couldn't do any of it without our incredible people driving us forward. Today, we're a FTSE 250 company that's proudly home to more than 1000 Trainliners from 60+ nationalities across offices in London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid and Brussels. It's this diversity that energises us and makes us stronger, helping us to achieve amazing things. 

With our sights firmly set on European growth, there is no better time to jump on board this high-speed train and be part of our continued success. 

Reporting to the Social Media Manager, the Social Media Executive will support on the social media marketing activity for Trainline UK, ensuring social is a core part of our integrated marketing campaigns and a key brand channel. 

Sitting within our wider Brand and Content team, you will be part of the central hub of how Trainline presents itself distinctively in every aspect – from product to personality - to customers all over the globe, exciting them based on their desires and needs during the cultural moments that matter.  

Our multi award-winning team consist of 30+ passionate, multi-national experts from across brand, copy, design, insights and content specialisms.  

As our Social Media Executive your role will involve working alongside the Social Media Manager to generate culturally relevant, fresh content for our UK social channels and our growing Foreign Travel market. Your valued ideas will be funnelled through: Great Journeys start with Trainline.    

Responsibilities 

• In a brand-new role, you will have the opportunity to establish yourself as a social expert and be part of the team responsible for solidifying social as a core owned media channel across our core UK market and in our Foreign Travel emerging market.  

• You will help to execute our existing always on social strategy, conveying our key business messages in a socially relevant way, with a key goal being to boost our follower base and engagement levels. 

• The Social Media Executive will support in the execution of campaigns, working with the Social Media Manager to deliver a social campaigns aligned to business and campaign goals. 

• You will establish a close working relationship with our in-house content team and our partner agencies to deliver the social strategy. This will include content ideation and creation, supporting in the management of agencies to deliver briefs and lead in reporting to the Social Media Manager and wider business.  

• The Social Media Executive will lead in building out reporting structure for the channel, demonstrating the value social can provide to the business and establishing yourself as a Trainline social expert. 

• 1-2 years experience working in social media in commercial environments, ideally in e-commerce or travel. 

• Understanding of the social landscape, algorithm changes and emerging platforms. 

• Confident working with different campaign objectives. 

• Strong customer centric approach. 

• Experience managing internal stakeholders and external agencies  

• Knowledge of social listening, scheduling and reporting tools.  

• A passion for social media and creativity ✨ 

Reasons to love this role    

• You’ll be joining a tight knit, creative and energetic Brand and Content team. With our flexible working policy, you’ll be able to divide your time between home and our central London office, and - when required - visit our offices in Paris, Milan, Barcelona, Edinburgh and beyond.  
   

• You’re representing a globally recognised and loved brand, where your ideas will help to drive greater meaning to already award-winning brand identities and where your efforts will be noticed and celebrated by a wide audience. 
   

• The team you’ll be working with are excited to support, champion and celebrate your successes. 
   

• You’ll be joining a company with a clear purpose; encouraging people to make greener travel choices, for the good of environment and future generations to come.  

Why should you jump on board? 

We want our people to stretch their minds, abilities, and share their knowledge. Each year we hold The Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment. 

We've always paid special attention to flexible working as we value a strong work/life balance. The pandemic has taught us that a balance between remote working and being in a collaborative office environment leads to productive teams. 

Our Values 

• Think Big - We're building the future of rail 

• Own It - We care about every customer, partner and journey 

• Do Good - We make a positive impact 

• Travel Together - We're one team 

Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.