Great journeys start with Trainline 

We are champions of rail, inspired to build a greener, more sustainable future of travel. Our purpose is our momentum. It makes us feel good, because we know we’re doing good. As we lead the way to a greener future, we do it together. We’re all about connections: with each other, with our customers and with the world. Just as our platform brings the world together, it’s our ambition that connects us. We motivate each other to go beyond our limits, to experiment, fail and to always grow. 

With over 110 million visits every month to our platform and £4.3billion in net ticket sales, we're always innovating and making moves towards our final destination — a world where travel is as simple, seamless, and affordable as it should be. 

And we couldn't do any of it without our incredible people driving us forward. Today, we're a FTSE 250 company that's proudly home to more than 1000 Trainliners from 60+ nationalities across offices in London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid and Brussels. It's this diversity that energises us and makes us stronger, helping us to achieve amazing things. 

With our sights firmly set on European growth, there is no better time to jump on board this high-speed train and be part of our continued success. 

Trainline Business (TLB) is Trainline’s exciting proposition for Small and Medium Enterprises (SMEs) ranging from 10 to 500 employees and beyond. In essence, TLB takes all the best features from Trainline’s consumer proposition (such as our seamless booking tool, access to best value fares including SplitSave, and a great on-the-day travel experience) and adds further features of particular interest to SMEs. This includes centralised payment, expense management, travel policies, recording of custom information as well as insightful reporting.

TLB has been recently rebuilt on Trainline’s main development platform (Platform One), with over 20 developers dedicated to improving it further, plus support from product, marketing, finance and other teams. It is available in the UK and the EU, particularly our focus markets of France, Spain and Italy and we already have 1000s of businesses using it actively. Our market leading proposition sets us up for accelerated growth in 2024 and beyond.

**This is a 12 month fixed term contract with a start date of 4th June 2024**

Purpose of the Role

As Global Head of Trainline Business, you will be responsible for defining the strategy and executing the growth plan to accelerate the adoption of Trainlines Business offering across UK and Europe. You will be accountable for exceeding TLB Objectives & Key Results (OKRs) such as net ticket sales, revenue ‘take rate’, number of active businesses and spend per account, all under our wider vision of ‘empowering greener travel choices’.

You will directly manage a Marketing Manager (focused on attracting new customers and working together with external agencies) as well as a Customer Success Manager (focused on onboarding larger new clients and ticket sales from existing clients). You will also coordinate the work of the wider Trainline Business leadership team including dedicated colleagues in the product, tech, finance, data and marketing teams.

Reporting directly to Trainline’s VP Commercial, you will have significant experience in defining and executing B2B strategies, drawing on your analytical strengths to make both long-term and short-term decisions and driving outcomes with the help of a wide range of stakeholders.

This role is based in Trainline’s London office with occasional travel to our other locations (Paris, Barcelona and Milan), with minimum 40% on site on average.

• Proven experience delivering revenue targets in a fast-growing business, preferably within eCommerce.
• A ‘general management’ type understanding of all levers driving business performance, in particular online and offline marketing and product development.
• Experience in B2B (and B2B2C) marketing to small and medium enterprises, as well as in customer success management.
• Excellent analytical skills with the ability to make sense of multiple sets of self-service data, as well as the ability to direct analysts for in-depth follow-ups
• The ability to synthesise multiple sources of information into a clear and compelling ‘story’ focusing on what is most important
• A great leader who inspires people and creates high performing teams.
• Excellent relationship skills both inside and outside an organisation, including with colleagues in different countries.
• Excellent written and verbal communication skills in English.
• Ideally, experience in non European markets particularly France Italy and Spain

Why should you jump on board? 

We want our people to stretch their minds, abilities, and share their knowledge. Each year we hold The Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment. 

We've always paid special attention to flexible working as we value a strong work/life balance. The pandemic has taught us that a balance between remote working and being in a collaborative office environment leads to productive teams. 

Our Values 

• Think Big - We're building the future of rail 

• Own It - We care about every customer, partner and journey 

• Do Good - We make a positive impact 

• Travel Together - We're one team 

Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.