Great journeys start with Trainline 

We are champions of rail, inspired to build a greener, more sustainable future of travel. Our purpose is our momentum. It makes us feel good, because we know we’re doing good. As we lead the way to a greener future, we do it together. We’re all about connections: with each other, with our customers and with the world. Just as our platform brings the world together, it’s our ambition that connects us. We motivate each other to go beyond our limits, to experiment, fail and to always grow. 

With over 110 million visits every month to our platform and £4.3billion in net ticket sales, we're always innovating and making moves towards our final destination — a world where travel is as simple, seamless, and affordable as it should be. 

And we couldn't do any of it without our incredible people driving us forward. Today, we're a FTSE 250 company that's proudly home to more than 1000 Trainliners from 60+ nationalities across offices in London, Paris, Barcelona, Milan, Edinburgh, Berlin, Madrid and Brussels. It's this diversity that energises us and makes us stronger, helping us to achieve amazing things. 

With our sights firmly set on European growth, there is no better time to jump on board this high-speed train and be part of our continued success. 

This is a 12month fixed term contract

The team is organised across the following 3 areas: Fees, Ancillary Partnerships and Advertising.

This role will work with the Fees area within the business, driving revenue growth and a great customer experience globally. In some instances, Trainline charges fees on a transaction to pay for and invest in other services. This is an important revenue stream for the business and it is very important that we continue to make the right trade-offs between revenue and customer experience. This will be a critical part of your role.

Key Responsibilities

The role will be responsible for the global fees revenue at Trainline, and in order to achieve this the role will be accountable for the following:

Identification of fees opportunities

• Identify customer needs and demand elasticity
• Evaluate size of opportunity, ease of implementation, and trade-offs
• Develop business case and rapid test/learn plan

Implement plans and identified opportunities

• Work with payments and other product/engineering resource to implement proposals
• Work with testing, data science, and analytics teams to measure impact at aggregate and micro level
• Work with brand and marketing teams to ensure messaging is aligned to implementation, and to help drive customer understanding

General – day to day activities to manage

• Performance analysis
• Key dependency identification and mitigation working cross-functionally across the business

We’re seeking someone with proven experience in a commercial role working for a fast-paced digital business. You will be data driven and comfortable working with detailed analysis. Crucial to your success will be your ability to communicate and synthesise across functional areas and prioritise required actions.

More specifics of what we are looking for:-

• Strong track record of delivering revenue growth within a pricing or fees-type role, and ideally within consumer online travel
• A strong strategic, analytical toolkit and good commercial and product sensibilities
• Understanding of the digital space, able to understand and make trade-offs between growth and profitability
• Highly analytical with a structured problem-solving approach
• Expert in managing multiple relationships across different teams, disciplines and levels and influencing decision makers at various levels both internally and externally
• Suited to working at pace, with ambiguity, and in a highly visible and accountable culture
• Ability to prepare performance reports or product plans and confidently present these to stakeholders and progress with development teams
• Outstanding Excel skills, with Powerpoint skills to a high standard
• An exceptional communicator and influencer, will excel at synthesising information and communicating actions clearly
• Degree in an analytical and/or business related topic would be ideal.

Why should you jump on board? 

We want our people to stretch their minds, abilities, and share their knowledge. Each year we hold The Trainline Tech Summit, which provides Trainliners with an opportunity to stand up and share their story, learnings, or new skills with their colleagues in a safe environment. 

We've always paid special attention to flexible working as we value a strong work/life balance. The pandemic has taught us that a balance between remote working and being in a collaborative office environment leads to productive teams. 

Our Values 

• Think Big - We're building the future of rail 

• Own It - We care about every customer, partner and journey 

• Do Good - We make a positive impact 

• Travel Together - We're one team 

Interested in finding out more about what it's like to work at Trainline? Why not check out what our employees say about us on Glassdoor? You can also find out more information by following us on LinkedIn or our 'Life at Trainline' Instagram account.